How do I change a user's lines and buttons on their phone?
Personalize phones, including their attached sidecars, to meet the needs of each user.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
Before you begin:
About this task:
Note: The number of buttons and button types available are dependent on the user’s phone model; see the phone’s user manual to learn more.
- Log in at https://my.jive.com/pbx.
- Click Devices in the left sidebar and then click the phone that requires changes.
- Go to Button Configuration.
- Choose the desired button Type:
Option Description Call Park Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8).Note: Supported on Cisco MPP, Polycom, and Yealink only. Custom Defined On Phone Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning. Line Adds a line to the button.Note: Duplicated line assignments are only supported on Polycom VVX. The button labels on multiple appearances for the same line will display as “Label 1”, “Label 2”, etc.—these labels cannot be changed. Line (No Ring) Adds a line to the button with a silent ringtone.Note: Not all phones support this feature. Multicast Adds a paging zone to the button for transmitting pages.Note: Supported on Yealink only. Speed Dial Adds an extension to the button for speed dial. Watch VideoNote: Not all phones support this feature. Speed Dial w/Presence Recommended — Adds an extension to the button for speed dial and presence monitoring with BLF (Busy Lamp Field). Watch VideoNote: Not all phones support this feature. Speed Dial w/Presence (Buddy Watch) Limited Support — Adds an extension to the button for speed dial and presence monitoring with buddy watch.Note: Supported on Polycom VVX only.
- Edit the button Label. Note: The button label overrides the line name.
- Choose the extension you want assigned to the button.
- Click Save.
- Power cycle the phone to apply the changes.