How do I change a user's lines and buttons on their phone?
Personalize phones, including their attached sidecars, to meet the needs of each user.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I set up button configuration on a phone?
Before you begin:
- You must have admin or super admin permissions.
- Verify a hardware profile has been assigned to the device to ensure all compatible button types are available.
Note: The number of buttons and button types available are dependent on the user’s phone model; see the phone’s user manual to learn more.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Devices in the left sidebar and then select the phone that requires changes.
- Go to Button Configuration.
- Choose the desired button Type:
Option Description Call Park Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8). Note: Supported on Cisco MPP, Polycom, and Yealink only.Custom Defined On Phone Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning. Line Adds a line to the button. Note: Duplicated line assignments are only supported on Polycom VVX. The button labels on multiple appearances for the same line will display as “Label 1”, “Label 2”, etc.—these labels cannot be changed.Line (No Ring) Adds a line to the button with a silent ringtone. Note: Not all phones support this feature.Multicast Adds a paging zone to the button for transmitting pages. Note: Supported on Yealink only.Speed Dial Adds an extension to the button for speed dial. Note: Not all phones support this feature.Speed Dial w/Presence Recommended — Adds an extension to the button for speed dial and presence monitoring with BLF (Busy Lamp Field). Note: Not all phones support this feature.Speed Dial w/Presence (Buddy Watch) Limited Support — Adds an extension to the button for speed dial and presence monitoring with buddy watch. Note: Supported on Polycom VVX only. - Edit the button Label.
Note: The button label overrides the line name.
- Choose the extension you want assigned to the button.
- Select Save.
- Power cycle the phone to apply the changes.