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How do I set up button configuration on a phone?

    Personalize phones, including their attached sidecars, to meet the needs of each user and choose how the available buttons will function.
    1. Sign in to GoTo Admin.
    2. From Devices, choose the desired phone.
      Tip: You can filter the list by choosing a device type at the top.
    3. Select Settings > Button Configuration.
      Each button type will have a colored icon in the Button field. The color represents device status:
      • Blue — Device is online and ready to make and receive calls.
      • Gray — Device is offline and cannot make or receive calls.
      • No color — Device is not configured.

      If your device is showing as gray or no color, verify the phone is properly plugged in, provisioned to your account, and associated with a user that has a license with the phone capability.

    4. Choose a button Type. Not all button types are available for every phone model.
        • Not Configured — No button type is selected. Button will not function.
        • Line — Allows you to choose a primary or secondary direct extension. Lines cannot be duplicated on a single phone.
        • Line (no ring) — Allows you to choose a primary or secondary direct extension. Lines cannot be duplicated on a single phone. There will be no audible ring on this button.
        • Call Park — Assigns the button as a call parking spot to park calls to with presence monitoring.
        • Speed Dial — Allows you to add an internal extension or an external phone number as a speed dial.
        • Speed Dial (w/presence) — Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button.
        • Buddy Watch — Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. For Polycom devices only.
        • Custom Defined on Phone — Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning.
    5. Choose an Extension for each configured button.
    6. Choose a Label to determine how the buttons are displayed. Enable Label inherit to automatically use the name of the extension previously chosen.
    7. If prompted, choose an Extension type.
    8. Verify the button configuration is correct.
    9. Select Save when complete and then select your resync preference:
      • Save — Changes will be saved and applied the next time the phone reboots.
      • Save & resync now — Changes will be applied to the device immediately. This may take a few minutes, but will not shut down the device entirely.
      • Save & resync overnight — Changes will be applied to the device between 11pm and 3am on the device's timezone. This may take a few minutes, but will not shut down the device entirely.
    What to do next: Verify the updated button configuration on the phone is accurate.