How do I Work with Helpdesk Tickets on Mobile?
Managing helpdesk tickets on a mobile device works essentially the same way when using the Console. Although in some cases, due to size limitations, the desktop version may look visually more appealing. The only limitations is that you cannot start a support session directly from a ticket.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
Important: You need a mobile add-on to use GoTo on a mobile device.
Here's what you can do with helpdesk tickets on mobile:
- Create tickets
- Attach files
- Add comments to a ticket
- Create and add new tags
- Assign tickets to agents
- Monitor tickets
- Edit tickets
- Close tickets
Note: Tickets are kept permanently in GoTo Resolve until you manually delete them. This applies to tickets created in the Console, Microsoft Teams, and on mobile as well.
For more ticketing-related questions, see our Ticketing FAQs.
Article last updated: 6 December, 2022
