How do I Work with Helpdesk Tickets on Mobile?
Managing helpdesk tickets on a mobile device works essentially the same way when using the Console. Although in some cases, due to size limitations, the desktop version may look visually more appealing. The only limitations is that you cannot start a support session directly from a ticket.
Here's what you can do with helpdesk tickets on mobile:
- Create tickets
- Attach files
- Add comments to a ticket
- Create and add new tags
- Assign tickets to agents
- Monitor tickets
- Edit tickets
- Close tickets
For more ticketing-related questions, see our Ticketing FAQs.