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How do I Work with Helpdesk Tickets on Mobile?

    Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.

    Managing helpdesk tickets on a mobile device works essentially the same way when using the Console. Although in some cases, due to size limitations, the desktop version may look visually more appealing. The only limitations is that you cannot start a support session directly from a ticket.

    Important: You need a mobile add-on to use GoTo Resolve on a mobile device.

    Here's what you can do with helpdesk tickets on mobile:

    Note: Tickets are kept permanently in GoTo Resolve until you manually delete them. This applies to tickets created in the Console, Microsoft Teams, Slack, and on mobile as well.

    For more ticketing-related questions, see our Ticketing FAQs.

    Article last updated: 6 December, 2022