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How do I Add Tags to Tickets?

Agents can tag tickets to make it easier to see which tickets to deal with.

Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
  1. Sign in to the Console at
  2. Go to Helpdesk and open a ticket.
    The Ticket details page appears. Tags already added to the ticket are displayed right next to the Tags field.
  3. To add the relevant tags to the ticket, click Select tags.
    • To add existing tags to a ticket, click their names.
    • To create and add a new tag to a ticket, type its name to the Tags field and select Create.
    • To remove a tag from a ticket, click its name next to the Tags field.
  4. Save your changes.
Results: On the main Helpdesk page, your tags are displayed in the Tags column.

Frequently Asked Questions

Can I see all available tags?
Yes. When you create or edit a ticket, all available tags are listed in the Tags field when selected.
Article last updated: 21 September, 2023