How do I Add Tags to Tickets?

Agents can tag tickets to make it easier to see which tickets to deal with.

Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of GoTo Resolve.

Sign in to the Agent Console at http://console.gotoresolve.com.
Go to Helpdesk and open a ticket.
The Ticket details page appears. Tags already added to the ticket are displayed right next to the Tags field.
To add the relevant tags to the ticket, click Select tags.
- To add existing tags to a ticket, click their names.
- To create and add a new tag to a ticket, type its name to the Tags field and select Create.
- To remove a tag from a ticket, click its name next to the Tags field.
Save your changes.

Results: On the main Helpdesk page, your tags are displayed in the Tags column.

Frequently Asked Questions

Can I see all available tags?: Yes. When you create or edit a ticket, all available tags are listed in the Tags field when selected.

Article last updated: 21 September, 2023

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