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How do I Add Tags to Tickets?

    Agents can tag tickets to make it easier to see which tickets to deal with.

    Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
    1. Sign in to the Console at
    2. Go to Helpdesk and open a ticket.
      The Ticket details page appears.
    3. Under Tags, select Add a tag.
      The tag editor is displayed on the right. Tags already added to the ticket are displayed in the upper pane.
    4. Add the relevant tags to the ticket:
      • Select Add new tag to add an existing tag to the ticket. Available tags are displayed in the bottom pane.
      • Select Edit tags to change existing or add new tags.
        • Click the pencil icon next to a tag to change its name and color, or delete it
        • Click Add new tag to create a new one
      • To remove a tag, click X next to its name.
    5. Save your changes.
    Results: On the main Helpdesk page, your tags are displayed in the Tags column.
    Article last updated: 25 August, 2022