Agents can tag tickets to make it easier to see which tickets to deal with.

1. Sign in to the Console at http://console.gotoresolve.com.
2. Go to Helpdesk and open a ticket.
   The Ticket details page appears.
3. Under Tags, select Add a tag.
   The tag editor is displayed on the right. Tags already added to the ticket are displayed in the upper pane.
4. Add the relevant tags to the ticket:
   • Select Add new tag to add an existing tag to the ticket. Available tags are displayed in the bottom pane.
   • Select Edit tags to change existing or add new tags.
     • Click the pencil icon next to a tag to change its name and color, or delete it
     • Click Add new tag to create a new one
   • To remove a tag, click X next to its name.
5. Save your changes.

Results: On the main Helpdesk page, your tags are displayed in the Tags column.
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