How do I Add Comments to a Ticket in the Console?
- Sign in to the Console at http://console.gotoresolve.com.
- Go to Helpdesk and select a ticket.
- Add your comments to the Comments field at the bottom of the page.
When you update a ticket, choose Add comments to save your comment, or choose Cancel to discard it.
How to edit a comment?
- On the Helpdesk page, select the ticket where you want to change a comment.
- Find the comment under Comments at the bottom of the page.
- On the right of the comment, select the triple dots and then choose Edit comment to modify or Delete comment to remove your comment. Note: You can't edit another agent's comment.