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How do I Close a Ticket in the Console?

    Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
    1. Sign in to the Console at
    2. Go to Helpdesk and select a ticket.
    3. Change the Status of the ticket to Closed.
      Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right to open the quick actions menu. Then click Close ticket.
      Note: This option is only available for tickets that have not been closed yet.
    4. Save your changes.
    Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
    Article last updated: 12 December, 2022