How do I Close a Ticket in the Console?
When you are done working on a ticket, it is best to close it to let other agents know that the issue has been resolved.
- Sign in to the Console at http://console.gotoresolve.com.
- Go to Helpdesk and select a ticket.
You can close only one ticket at a time.
- Change the Status of the ticket to Closed.
Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right to open the quick actions menu. Then click Close ticket.
Note: This option is only available for tickets that have not been closed yet.
- Save your changes.