HELP FILE
How do I Close a Ticket in the Console?
- Change the Status of the ticket to Closed.
Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right. Then click Close ticket.
Results:
Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
Article last updated: 11 November, 2022