HELP FILE

How do I Close a Ticket in the Console?

    1. Sign in to the Console at http://console.gotoresolve.com.
    2. Go to Helpdesk and select a ticket.
    3. Change the Status of the ticket to Closed.

      Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right. Then click Close ticket.

    4. Save your changes.
    Results:
    Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
    Article last updated: 11 November, 2022