How do I Create Tickets in the Console?
As an agent, you can create tickets on behalf of end-users.
As an agent, you can create tickets on behalf of end-users. Watch this video on working with the Console:
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
Results:
Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
Note: Tickets are kept permanently in GoTo Resolve until you manually delete them. This applies to tickets created in the Console, Microsoft Teams, Slack, and on mobile as well.
For more ticketing-related questions, see our Ticketing FAQs.
Article last updated: 12 December, 2022