How do I Create Tickets in the Console?
- Sign in to the Console at http://console.gotoresolve.com.
- Go to Helpdesk and choose Add new ticket in the top-right.
The Ticket details page appears.
- Make sure the correct Helpdesk service is selected at the top of the page. That's the channel where you will create a ticket.
The ticket will be channeled to the agents of the selected helpdesk service.Note: In Microsoft Teams and in Slack, notifications are automatically sent to the configured channel of that helpdesk service and to the end-user who created the ticket.
- Fill in the details of your ticket.
To add comments, see How do I Add Comments to a Ticket in the Console?
To tag your ticket, see How do I Add Tags to Tickets?
By selecting Hide comment from end-user, the end-user will not see that comment when receiving an email notification about the new ticket.
- Save your changes.
For more ticketing-related questions, see our Ticketing FAQs.