How do I Create Tickets in the Console?
As an agent, you can create tickets on behalf of end users.
Watch this video on working with the Console:
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
Results:
Tip: You can set up alerts when a ticket is created or modified. See How do I set up email notifications in GoTo Admin?
Note: Tickets are kept permanently in GoTo Resolve until you manually delete them. This applies to tickets created in the Console, Microsoft Teams, and on mobile as well.
For more ticketing-related questions, see our Ticketing FAQs.
Article last updated: 24 October, 2023