HELP FILE

Manage Tickets with Helpdesk

    GoTo Resolve offers a ticketing solution that allows you to provide internal support for your end-users.

    End-users, who are the end-users of your company, can create tickets and communicate with agents directly in Microsoft Teams or Slack, meaning that there is no need to use an additional system for creating helpdesk tickets. Agents can then pick up tickets and communicate with multiple end-users simultaneously either in the Console, Microsoft Teams, or Slack.