GoTo Resolve offers a ticketing solution that allows you to provide internal support for your end users.

End users, who are the end users of your company, can create tickets and communicate with agents either in GoTo Resolve or directly in Microsoft Teams meaning that there is no need to use an additional system for creating helpdesk tickets. Agents can then pick up tickets and communicate with multiple end users simultaneously either in the Console, or Microsoft Teams.

Helpdesk is only available with a paid license.