How do I Assign a Ticket to an Agent in the Console?
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
- Go to Helpdesk and select a ticket.
Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right to open the quick actions menu. Then click Assign ticket.
Note: This option is only available for tickets that have not been closed yet.
Results:
Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
Article last updated: 12 December, 2022