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How do I Assign a Ticket to an Agent in the Console?

You can manually assign a ticket that no one has picked up yet or reassign one to another agent.

Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
  1. Sign in to the Console at
  2. Go to Helpdesk and select a ticket.
    Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right to open the quick actions menu. Then click Assign ticket.
    Note: This option is only available for tickets that have not been closed yet.
  3. In the Assigned to field, type your agent name.
  4. Save your changes.
Tip: You can set up alerts when a ticket is created or modified. See How do I set up email notifications in GoTo Admin?
Article last updated: 4 July, 2023