How do I Assign a Ticket to an Agent in the Console?
You can manually assign a ticket that no one has picked up yet or reassign one to another agent.
- Sign in to the Console at http://console.gotoresolve.com.
- Go to Helpdesk and select a ticket.
Alternatively, in list view of the Helpdesk page, hover over a ticket and select the three dots on the right to open the quick actions menu. Then click Assign ticket.
Note: This option is only available for tickets that have not been closed yet.
- In the Assigned to field, type your agent name.
- Save your changes.