How do I Transfer a Ticket to Another Helpdesk Service?
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Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
Frequently Asked Questions
- Can agents transfer tickets to any helpdesk service?
- Yes, agents can transfer tickets to any helpdesk service, not just to those that they are members of.
- What if I transfer a ticket to a helpdesk service where I'm not a member?
- If you transfer a ticket to a helpdesk service where you are not a member then you will not be able to select the ticket category. After transferring the ticket the category will be cleared from the ticket.
- What happens to the assignee of a transferred ticket?
- The Assignee is cleared when the ticket is transferred, that is, it will not be assigned to anyone. A transferred ticket is assigned automatically as soon as it moves to Open status.
Article last updated: 15 December, 2022