How do I Attach Files to a Ticket in the Console?
You can attach files either directly to a helpdesk ticket or as a comment.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
What types of files can you attach to a ticket?
The following types of files are supported:
- PNG images
- JPG images
- JPEG images
- GIF images
- MPEG audio files
- MP4 audio and video files
- Plain text files
- CSV files
- Microsoft Word documents
- Microsoft Excel documents
- Microsoft Powerpoint documents
- PDF documents
- Quicktime videos
What can you do with attachments?
- Click an image attachment to enlarge it.
- While the image is enlarged, you can zoom in and out with the slider in the top navigation bar.
- Click
to download the attachment.
- Click
to rotate the attachment.
- Remove an attachment by hovering over the file and clicking X in the top-right corner.
Article last updated: 15 November, 2022