HELP FILE

How do I upload my own hold music?

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You’re not limited to the music files that come installed with your system. Feel free to upload any audio files that you have the rights to and use them in a playlist. Uploaded files do not have to be solely music, these could include recorded messages as well. Anything you want your callers to hear is an option.

Note: It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.

1. Log in at https://my.jive.com/pbx.

2. Click Hold Music in the left sidebar and then click Uploaded Music to add songs to your library.

3. Click the upload icon and then select a supported file from your computer.

  • .wav
  • .ulaw
  • .g722
  • .mp3

4. Select a Normalization Level to ensure consistent volume levels and then click [OK].

5. Drag and drop the newly uploaded file into a playlist of your choice.