HELP FILE

How do I upload my own hold music?

Upload any audio files that you have the rights to and use them in a playlist.

You must have admin or super admin permissions.
  • Watch Video
  • It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
  1. Log in at https://my.jive.com/pbx.
  2. Click Hold Music in the left sidebar and then click Uploaded Music to add songs to your library.
  3. Click the upload icon and then select a supported file from your computer.
    • .wav
    • .ulaw
    • .g722
    • .mp3
  4. Select a Normalization Level to ensure consistent volume levels and then click Ok.
  5. Drag and drop the newly uploaded file into a playlist of your choice.