HELP FILE

How do I record and upload a sound clip?

Sound clips allow you to play custom messages to your callers and are frequently utilized in a phone system. Not everyone has access to, or budget for, professionally recorded sound clips—especially if they are constantly changing. Sound clips can be recorded from (or uploaded to) the admin portal by system admins. They can also be recorded through a star code. Anything you record will be saved directly to your system where it can then be used in dial plans, call queues, or call filters.

Upload

1. Log in at https://my.jive.com/pbx.

2. Click Sound Clips in the left sidebar and then click [UPLOAD].

3. Select a supported file from your computer: .wav, .ulaw,.g722, or .mp3

  • We recommend .wav, 16-bit mono, 8000 Hz.
  • File sizes should not exceed 150 MB.

4. Optional—Enter a Description of the sound clip.

5. Click the checkmark icon.

6. Select a Normalization Level to ensure consistent volume levels and then click [OK].

7. To bring your sound clip to life, use it in dial plan, call queue, or call filter.

Record from Portal

1. Log in at https://my.jive.com/pbx.

2. Click Sound Clips in the left sidebar and then click [RECORD].

3. Click Start Recording.

4. Click Stop Recording once you are finished recording. Use the Preview to listen to your recording before saving.

  • If you made a mistake, click Re-record to delete the recording and start over.

5. Enter a Name and a Description for the sound clip.

6. Click [SAVE].

7. Select a Normalization Level to ensure consistent volume levels and then click [OK].

8. To bring your sound clip to life, use it in dial plan, call queue, or call filter.

Record from *14

Watch Video

1. Dial *14 from your phone.

  • You must have admin, super admin, or prompt permissions.
  • If you dialed the star code from someone else’s phone that does not have permissions, enter your numerical dialable username given to you by a system admin.

2. Enter your dialable password (default 0000). This password is separate from your voicemail password and can be changed by dialing *19 from your phone.

3. Record the sound clip.

4. Press # followed by:

  • 1 to accept the recording
  • 2 to listen to the recording
  • 3 to re-record

5. The recording will then appear in the list of sound clips. It will be titled with the date and time the message was recorded, but can be renamed by a system admin for easier identification.

6. To bring your sound clip to life, use it in dial plan, call queue, or call filter.