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How do I add a call filter?
Create a call filter to reroute calls to your business needs. Call filters also allows you to block unwanted calls automatically, such as calls from telemarketers.
Note: Call filters will only block inbound calls. To block specific phone numbers from sending SMS/MMS to your system or line, please refer to How do I block a phone number?.
GoTo Admin
Add a call filter
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
Enter the Number criteria for the call filter. Options include:
A ten-digit phone number.
Use * as a wildcard to broaden call filter criteria (e.g., 800* filters calls from 1-800 numbers, *4437 filters all calls ending in 4437).
Leave blank to filter anonymous calls.
Warning: Creating a call filter with only * will filter all calls.
Select an Action for incoming calls that match the call filter criteria:
Hang up: Ends the call immediately without playing any message or providing the caller with any options.
Play block notification: Plays the message, “You have been deny listed on this system” and then ends the call without providing any further options.
Play sound clip: Plays a designated sound clip and then ends the call without providing any further options. When you select this action, a new field appears to choose the desired pre-recorded sound clip. If you need help creating a new sound clip, refer to How do I add a soundclip or music file?
Send to extension: Directs the call to a designated extension (all extension types, including dial plans, are valid). When you select this action, a new field appears to choose the desired extension.
Send to voicemail box: Directs the call to a designated voicemail box. When you select this action, a new field appears to choose the desired voicemail box (all extension types that have voicemail options are valid).