HELP FILE

How do I add a sound clip or music file?

    Upload or record a sound clip or music file to your account to enhance the customer experience or share tailored messages.
    1. If you are not already, sign in to your admin portal.
    2. From Phone system > Audio library, select the + Add media button on the top right.

      Note: It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.

    3. Enter a Name for the new media.
    4. Optional: Enter a description for the new media.
    5. Choose the Type of media from the drop-down list:
      • Sound clip: Usually a recorded custom message.
      • Hold music: Usually an uploaded music file.
    6. Choose how you want to add the media:
      • Upload: Select Browse files or drag and drop an MP3, WAV, or ULAW file.
        Tip: We recommend .wav, 16-bit mono, 8000 Hz. File sizes should not exceed 150 MB.
      • Record: Recording will start immediately when selected. Select Stop once you are finished.
        Note:
        • Select Play Button Icon to listen to your recording before saving.
        • If you made a mistake, select Cancel to delete the recording and start over.
    7. Select Save when complete.
    What to do next: Add the newly created sound clip or playlist to a dial plan or a call filter.