product icon

How do I add a sound clip or music file?

Upload or record a sound clip or music file to your account to enhance the customer experience or share tailored messages.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Add a sound clip or music file
Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Phone system > Audio library, select the + Add media button on the top right.
    Note: It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
  3. Enter a Name for the new media.
  4. Optional: Enter a description for the new media.
  5. Choose the Type of media from the drop-down list:
    • Sound clip: Usually a recorded custom message.
    • Hold music: Usually an uploaded music file.
  6. Choose how you want to add the media:
    • Upload: Select Browse files or drag and drop an MP3, WAV, or ULAW file.
      Tip: We recommend .wav, 16-bit mono, 8000 Hz. File sizes should not exceed 150 MB.
    • Record: Recording will start immediately when selected. Select Stop once you are finished.
      Note:
      • Select Play Button Icon to listen to your recording before saving.
      • If you made a mistake, select Cancel to delete the recording and start over.
  7. Select Save when complete.
What to do next: Add the newly created sound clip or playlist to a dial plan or a call filter.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Record a sound clip
Play custom messages to your callers in dial plans, call queues, or call filters.

Record from *14
Before you begin: You must have Admin, Super admin, or prompt permissions to perform this task.
  1. Dial *14 from your phone.
    Note: If you dialed the star code from someone else’s phone that does not have permissions, enter your numerical dialable username given to you by a system admin.
  2. Enter your dialable password (default 0000). This password is separate from your voicemail password and can be changed by dialing *19 from your phone.
  3. Record the sound clip.
  4. Press # followed by:
    • 1 to accept the recording
    • 2 to listen to the recording
    • 3 to re-record
  5. The recording will then appear in the list of sound clips. It will be titled with the date and time the message was recorded, but can be renamed by a system admin for easier identification.
What to do next: To bring your sound clip to life, use it in dial plan, call queue, or call filter.

Record from Admin Portal
Before you begin: You must have Admin, Super admin, or prompt permissions to perform this task.
  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Select Sound Clips in the left navigation menu and then select Record.
    Note: You can also select Upload to upload a sound clip.
  3. Select Start Recording.
  4. Select Stop Recording once you are finished.
    Tip:
    • Use Preview to listen to your recording before saving.
    • If you made a mistake, select Re-record to delete the recording and start over.
  5. Enter a Name and Description for the sound clip.
  6. Select Save.
  7. Choose a Normalization Level to ensure consistent volume levels and then select Ok.
What to do next: To bring your sound clip to life, use it in dial plan, call queue, or call filter.

Upload a sound clip

Play custom messages to your callers in dial plans, call queues, or call filters.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Select Sound Clips in the left navigation menu and then select Upload.
  3. Choose a supported file from your computer:
    • .wav
    • .ulaw
    • .g722
    • .mp3
    Tip: We recommend .wav, 16-bit mono, 8000 Hz. File sizes should not exceed 150 MB.
  4. Optional: Enter a Description of the sound clip.
  5. Select Checkmark Icon.
  6. Choose a Normalization Level to ensure consistent volume levels and then select Ok.
What to do next: To bring your sound clip to life, use it in dial plan, call queue, or call filter.

Upload hold music
Upload any audio files that you have the rights to and use them in a playlist.
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Select Hold Music in the left navigation menu and then select Uploaded Music to add songs to your library.
  3. Select Hold Music Upload Icon and then choose a supported file from your computer.
    • .wav
    • .ulaw
    • .g722
    • .mp3
  4. Choose a Normalization Level to ensure consistent volume levels and then select Ok.
  5. Drag and drop the newly uploaded file into a playlist of your choice.
Related Articles