How do I add a call filter?

Create a call filter to reroute calls to your business needs. Call filters also allows you to block unwanted calls automatically, such as calls from telemarketers.

Note: Call filters will only block inbound calls. To block specific phone numbers from sending SMS/MMS to your system or line, please refer to How do I block a phone number?.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Add a call filter

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to GoTo Admin.
From Phone system > Call filters, select + Add call filter.
Enter a Name for this call filter.
Enter the Number criteria for the call filter. Options include:
- A ten-digit phone number.
- Use * as a wildcard to broaden call filter criteria (e.g., 800* filters calls from 1-800 numbers, *4437 filters all calls ending in 4437).
- Leave blank to filter anonymous calls.
Warning: Creating a call filter with only * will filter all calls.
Select an Action for incoming calls that match the call filter criteria:
- Hang up: Ends the call immediately without playing any message or providing the caller with any options.
- Play block notification: Plays the message, “You have been deny listed on this system” and then ends the call without providing any further options.
- Play sound clip: Plays a designated sound clip and then ends the call without providing any further options. When you select this action, a new field appears to choose the desired pre-recorded sound clip. If you need help creating a new sound clip, refer to How do I add a soundclip or music file?
- Send to extension: Directs the call to a designated extension (all extension types, including dial plans, are valid). When you select this action, a new field appears to choose the desired extension.
- Send to voicemail box: Directs the call to a designated voicemail box. When you select this action, a new field appears to choose the desired voicemail box (all extension types that have voicemail options are valid).
Select Save when complete.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Filter incoming calls

Create a call filter to reroute calls to your business needs. Call filters also allows you to block unwanted calls automatically, such as calls from telemarketers.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Call Filters in the left navigation menu and then select Add Call Filter.
Enter the Number criteria for the call filter. Options include:
- A ten-digit phone number.
- Use * as a wildcard to broaden call filter criteria (e.g., 800* filters calls from 1-800 numbers, *4437 filters all calls ending in 4437).
- Leave blank to filter anonymous calls.
Warning: Creating a call filter with only * will filter all calls.
Enter a Description.

Select an Action for incoming calls that match the call filter criteria:

Option	Description
Hang up	Ends the call immediately without playing any message or providing the caller with any options.
Play block notification	Plays the message, “You have been deny listed on this system” and then ends the call without providing any further options.
Sound clip	Plays a designated sound clip and then ends the call without providing any further options. When you select this action, a new field appears to choose the desired pre-recorded sound clip.
Extension	Directs the call to a designated extension (all extension types, including dial plans, are valid). When you select this action, a new field appears to choose the desired extension.
Voicemail	Directs the call to a designated voicemail box. When you select this action, a new field appears to choose the desired voicemail box (all extension types that have voicemail options are valid).

Select .