HELP FILE

How do I add a call filter?

    Create call filters to better direct or block calls automatically.
    1. If you are not already, sign in to GoTo Admin.
    2. From Phone system > Call filters, select + Add call filter.
    3. Enter a Name for this call filter.
    4. Enter the Number criteria for the call filter. Options include:
      • A ten-digit phone number.
      • Use * as a wildcard to broaden call filter criteria (e.g., 800* filters calls from 1-800 numbers, *4437 filters all calls ending in 4437).
      • Leave blank to filter anonymous calls.
    5. Select an Action for incoming calls that match the call filter criteria:
      • Hang up: Ends the call immediately without playing any message or providing the caller with any options.
      • Play block notification: Plays the message, “You have been denylisted on this system” and then ends the call without providing any further options.
      • Play sound clip: Plays a designated sound clip and then ends the call without providing any further options. When you select this action, a new field appears to choose the desired pre-recorded sound clip. If you need help creating a new sound clip, refer to How do I add a soundclip or music file?
      • Send to extension: Directs the call to a designated extension (all extension types, including dial plans, are valid). When you select this action, a new field appears to choose the desired extension.
      • Send to voicemail box: Directs the call to a designated voicemail box. When you select this action, a new field appears to choose the desired voicemail box (all extension types that have voicemail options are valid).
    6. Select Save when complete.