HELP FILE

How do I set up System Storage for call recordings?

    Learn how to set up System Storage so that you can access your call recordings directly from your system.
    About this task:
    • Call recording laws vary based on location. It is your responsibility to understand these laws before you enable call recording.
    • Call recordings are stored for 20 weeks with this option.
    1. If you are not already, sign in to your admin portal.
    2. Select Settings in the left navigation menu.
    3. Next, select Capabilities > Phones > Recording.
    4. From Recording destination choose System storage from the drop-down menu.
    5. Select Save.
    What to do next: Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues.