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How do I set up storage for call recordings?

Learn how to set up GoTo Connect Storage or System Storage in GoTo Admin so that you can access your call recordings directly from your system.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Set up storage for call recordings
Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  • Call recording laws vary based on location. It is your responsibility to understand these laws before you enable call recording.
  • Call recordings are stored for up to 13 months with this option.
  1. Sign in to GoTo Admin.
  2. Select Settings in the left navigation menu.
  3. Next, select Capabilities > Phones > Recording.
  4. From Recording destination choose System storage from the drop-down menu.
  5. Select Save.
What to do next: Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Set up storage for call recordings
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  • Call recording laws vary based on location. It is your responsibility to understand these laws before you enable call recording.
  • Call recordings are stored for up to 13 months with this option.
  1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
  2. Select System Settings in the left navigation menu.
  3. From Recording > Recording Setup > To, select GoTo ConnectStorage in the drop-down menu.
  4. Select Save.
What to do next: Enable call recording system-wide or for specific phone numbers, lines, ring groups, conference bridges, or call queues.