Explore the settings page in the GoTo app
From your profile icon in the GoTo app, you can customize various settings such as notification preferences, dark mode, find me follow me, and much more. Select your endpoint below to learn what settings are available to you.
Desktop or web app
General
- App launch: Choose how to launch the GoTo App when your computer starts.
- Calendar: Connect or disconnect any of the supported calendars to view all events associated with a GoTo meeting link in your app. Only one calendar can be synced at a time. Watch Video
- Appearance: Switch between light, dark, or system mode. Changes are auto-saved.
- Schedule: Create and manage your work hours and any custom hours as desired. You can set the days/hours you want to receive calls and notifications as well as the days/hours you want to be on DND automatically. Select Save when finished. Learn more.
- Keyboard shortcuts: Familiarize yourself with the available shortcuts. You can also type new codes into any desired box or add global shortcuts.
- Notifications: Customize the type of notifications you want to receive through an in-app banner as well as what, if any, notifications you want to allow when you’re in DND mode.
- Language: Set the default language for your entire GoTo app.
Voice
- Audio: Edit your ringtone and message tone sounds and volume, update your input and output default devices, and determine if you want to enable headset controls for calls. Custom ringtones are not available. Watch Video
- All USB headsets are automatically detected and connected to the desktop app. HID controls are only available with the desktop app, but will not work for hardware that has PolyLens installed.
- Voicemail: Record or upload various voicemail greetings, manage voicemail-to-email settings, and update various settings for your voicemail box such as enabling transcriptions, allowing people to review their message before ending the call, or enabling escape to operator.
- Transcriptions will be shown in the language set for the line by your admin, it is not automatically detected. Voicemail transcriptions are supported in English and Spanish.
- Calls: Customize various call features such as the ability to park calls, use auto answer (status must be set to available for this to work), or screen pop contact results for incoming calls in a browser window.
- Fax: Set up and manage fax-to-email forwarding. Only one email address is supported.
- To receive faxes, a system admin must route a phone number to your line and enable storage for larger faxes if you need to receive faxes larger than 10 MB. Not available in Brazil and Mexico.
- Find Me/Follow Me: Customize what happens when someone calls your extension, when you don’t answer, and/or when the call fails. You can select from other extensions on your account or use external numbers as well, such as your personal cell number. Learn more.
- Device buttons to customize the button assignments on your physical desk phone and/or sidecar where applicable. Learn more.
- Emergency location: Set/update the physical address first responders will come to in case of a 911 call being placed from your line. It is critical to keep this accurate. Any address entered will be put under review for validation. It is your responsibility to correct any mistakes if an address comes back as invalid.
- This feature is only available in the U.S. and Canada. If you see Emergency Location registration is currently unavailable for your account and you're in those locations, an admin must contact support to enable this feature by selecting Contact Support.
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Meetings
Attention: The navigation has been improved, but the settings shown in this video are the same.
- General: Create a PIN for securing your meetings and customize your join experience. Once a PIN is set, it cannot be disabled.
- Attendee options: Determine the default audio settings you want your meetings to use, including the type of phone numbers allowed and the offering of the Call Me feature. You can also determine if you want to give attendees access to screen sharing without needing to ask the organizer for permission.
- Content: Choose where to save your recorded sessions. If you choose online/cloud recording, you’ll have additional options to transcribe the meeting, detect and include slides and control who has access to the recording and for how long.
Messages/Inbox
- Forward texts to email: Set up forwards of your text messages to a desired email if SMS is enabled on your assigned phone number.
- Instant response: Send automated text messages to callers when you miss their call. Learn more.
Mobile app
- Sign in to the mobile app.
- From the top left corner, select your profile icon.
- Expand the sections below to learn more about your available options.
General settings
- Your name: Select your name to see your personal profile details, a list of any extensions and their business phone numbers that you can access, and any meeting rooms you've created. From Advanced configuration, you can view all ring groups and dial plans associated with your extension.
- Active extension: Choose your outgoing line (if applicable) and then select Done. Watch Video
- Status: Choose your desired status. Auto-update will sync with your calls, meetings, and calendar across all of GoTo. You can also select Set a status message... to type a message to display next to your status. Up to 80 characters are supported.
- Schedule: Set the days and hours when you're available to receive calls and messages and determine if you want to automatically be set to DND after hours. Learn more.
- Silence this device: Block incoming calls and notifications on this device.
Phone & voicemail
- Find me/Follow me: Customize what happens when someone calls your extension, when you don’t answer, and/or when the call fails. You can select from other extensions on your account or use external numbers as well, such as your personal cell number. Learn more.
- Blocked numbers: Add ten-digit external numbers to your block list with an optional description. Use * as a wildcard to broaden call filter criteria (e.g., 800* filters calls from 1-800 numbers, *4437 filters all calls ending in 4437).
- To block calls from a phone number system-wide, an admin must set up a call filter. Note that it is not possible to block SMS/MMS messages using a call filter; this needs to be implemented from the mobile app.
- Voicemail greeting: Record and manage your various greeting types.
- Dial pad tones: Enable or disable the sound on your dial plan when typing numbers in the app.
- Caller ID: Customize your caller ID preferences, such as hiding it from your recipients when you make outbound calls, changing the default caller ID used, or using the original callers ID as your callback when returning their call.
- A system admin must enable outbound caller ID selection on your phone numbers to manage your caller ID settings.
- Call options: Add your personal mobile number and determine how you want to make outgoing calls (VoIP or PSTN). Watch video.
- If using your cellular network for outbound calls, the caller ID will show your GoTo phone number instead of your mobile phone number.
- Emergency location: Keep your emergency location current. When placing an emergency call from the GoTo mobile app, GoTo will default to the native dialer of the smartphone to allow the wireless provider to handle the call and determine your location via GPS. However, if wireless service is unavailable, but a network connection (e.g., wi-fi) is available, GoTo will attempt to place the emergency call using the location information entered here. Any address entered will be put under review for validation. It is your responsibility to correct any mistakes if an address comes back as invalid.
- This feature is only available in the U.S. and Canada. If you don't see Emergency location and you're in those locations, an admin must contact support to enable this feature by selecting Contact Support.
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Meeting & events
- Display name: Enter your desired display name for sessions that use the mobile app.
- Calendar sync: Connect or disconnect any of the supported calendars to view all events associated with a GoTo meeting link in your app. Only one calendar can be synced at a time in addition to your local device's calendar. Watch Video
- Session reminders: Set a reminder for your events. You can choose from several increments.
Notifications
- Under Phone, enable notifications for missed calls, new voicemails, and voicemail email notifications.
- Under Messages, enable notifications and email notifications for new messages in your private inbox.
- Under Inbox, enable notifications for your shared inbox(es) messages by the type of message. The displayed options depend on how the shared inbox assignment mode is configured.
- Under Settings sync, apply your mobile notification settings to your GoTo desktop or web app, as well as any other mobile devices you are logged into.
