LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • SMS Registration

    United States carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.

    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Phones and meetings
  • Explore Features
  • Apps
  • Meetings
product logo
Back button image Back
Back button image
product logo

Use GoTo transcriptions

Transcripts allow you to focus on your meeting, while GoTo Connect focuses on the note taking.

Note: Transcriptions are currently available in English, Spanish, Italian, and German.

Enable transcriptions (admins only)

  1. Sign in to the admin portal at https://admin.goto.com.
  2. Select People in the left navigation and then select Users or User groups depending on who you're enabling it for.
  3. Select Settings > Organizer experience, then enable Transcription.

Access and view transcriptions (organizers)

If you don't see this option, reach out to your account admin to make sure both cloud recording and transcriptions are enabled.
  1. Sign in to the GoTo web or desktop app.
  2. Select Meetings > Past. Toggle Recorded to filter the recorded sessions.
  3. Select a meeting.

Results: The recording and transcript display.

Change transcription language

This feature is only available with cloud recording.
  1. Sign in to the GoTo web or desktop app.
  2. From your profile icon, select Settings > Meetings > Content.
  3. Verify that Transcribe recorded meetings is enabled and then select the desired language.
    Note: The Adaptive option is in beta. When enabled, this feature will try to detect the language used in the recording and automatically transcribe the transcription into that language.

Results: Changes will be saved automatically.

Transcription features

  1. Download recording file: Download the transcript locally to your computer.
  2. View meeting diagnostics: View various data pieces of your session including what tools were used, session quality, participant details, and more. You'll be prompted to sign in before viewing this information.
  3. Delete the recording: Permanently delete your file as desired.
  4. View the transcript: View the transcript of the recorded session.
  5. Meeting info: View meeting details including meeting title, date, duration, talk time, and attendees.
  6. Chat: View the public chat transcript from the session.
  7. Notes: View notes taken during the session.
  8. Sharing: Enable link sharing, specify shared meeting content, copy share link, and set expiration date on share links.
  9. Download recording file: Another place to download the transcript locally to your computer.
  10. Edit transcription language: Select the desired language and then re-generate the transcription and meeting summary.
  11. Search in transcript: Search for keywords and key content using the search bar.
  12. Filters: View the transcript of a specific participant.
  13. Copy the transcript: Copy the full textual transcript by selecting the copy icon. Paste the copied text wherever.
  14. Meeting summary: Generate (or view if already generated) the AI overview of the recording. Learn more.
Related Articles:
  • Explore the meetings page in the GoTo app
  • Create a meeting
  • Manage recordings
  • Join a meeting in the GoTo app
  • Change my camera feed and preferences

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC