1. Sign in to the desktop or web app.
2. Select your profile picture from the top right, select Settings > Voice, and then select Calls.
3. From Screen pop, select the toggle to enable screen pops.
4. From Open browser when, choose one of the following:
   1. Call is ringing: Launches the screen pop once the incoming call rings.
   2. Call is answered: Launches the screen pop once you answer the call.
5. To add websites to search (by phone number) when an incoming call is received, select + Add a website.
   1. For the new website, enter the Name and URL.
   2. Add <> Parameters to the URL following the options listed below.

      ${CNAM}	Searches the caller’s name (i.e., Jennifer Morton).
      ${CNUM(dashes)}	Searches the caller’s number with dashes (i.e., 877-867-5309).
      ${CNUM(e164)}	Searches the caller’s number in the 164 international formats (i.e., 18778675309).
      ${CNUM}	Searches the caller’s number without dashes (i.e., 8778675309).

6. Select Save.

For accounts that have the integration bundle add-on, users can enable screen pop in the desktop or web app. When an incoming call matches a contact within a synced CRM, the app will automatically open the CRM URL saved for the contact.

1. Sign in to the desktop or web app.
2. Select your profile picture from the top right, select Settings > Voice, and then select Calls.
3. From Screen pop, select the toggle to enable screen pops.
4. From Open browser when, choose one of the following:
   1. Call is ringing: Launches the screen pop once the incoming call rings.
   2. Call is answered: Launches the screen pop once you answer the call.