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Sign in to my account

After creating a new account there are various ways you can sign in to your account based on the sign in options available.

Note: If you receive an error stating "You need proper access to use this application," make sure your admin has configured your user account appropriately.

Attention: You do not need to sign in or create an account as an attendee for a webinar or meeting session.

Sign in with a passkey

Before you begin: You will need to create a passkey in your account settings before you can use one to sign in.
  1. Open the desktop, web, or mobile app.
  2. Select Sign in with a passkey.
  3. If you have multiple passkeys, choose which passkey method you want to use to sign in.
  4. Follow the on-screen prompts to use your passkey and sign in.

Sign in with an email address and password

  1. Open the desktop, web, or mobile app.
  2. Select Sign in.
  3. Enter your email address for GoTo and then select Next.
    Note: If you are having trouble signing in, check our troubleshooting steps. Your log in email address should be your business email address that your system admin used to create your account.
  4. Enter your account password and then select Sign in.
  5. If prompted, verify your login.

Sign in using single sign-on

Note: Your organization's IT admin must have single sign-on enabled for your organization.
  1. Open the desktop, web, or mobile app.
  2. Select Sign in.
  3. Enter your company email address and then select Next.
  4. If you are not automatically redirected, select Company ID.
  5. You will be redirected to your company's sign-in page, where you can sign in with your company credentials.

Sign in with a social media account

Sign in using one of your existing social media accounts such as Facebook, Google, LinkedIn, or Microsoft. This ensures that while you are signed in to the social provider on your device, you can access GoTo with no additional sign-in steps.

Important: You must first sign in to your GoTo account using your email address and password in order to connect a social media account.
  1. Open the desktop, web, or mobile app.
  2. Select Sign in.
  3. At the bottom of the screen, choose your social media sign in option for Facebook, Google, LinkedIn, or Microsoft.
    Note: If you do not see this option, that's because you haven't connected your social media account yet. Sign in using your GoTo email address and password and connect a social media account.
  4. Follow the instructions to select your social account (if applicable) and then sign in on your social media sign-in page.
  5. To access your GoTo account in the future, if you are already signed into the social media provider, you can launch GoTo with no further sign in steps. If you are not signed into your social media provider, you will be prompted to sign in using that account again.
Related Articles:
  • Fix app login issues
  • Reset my account password
  • Why didn't I get my "Reset Password" email for my GoTo account?
Article last updated: 13 December, 2024

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