HELP FILE

How do I sign in?

After creating a new account there are various ways you can sign in to your account based on the sign in options available.

Note: If you are having trouble signing in, check our troubleshooting steps.
Sign in options How-to
Sign in with an email address and password
  1. Go to https://app.goto.com or open the desktop or mobile app.
  2. Click Sign in.
  3. Enter your email address for GoTo and then click Next.
    Note: If you are having trouble signing in, check our troubleshooting steps. Your log in email address should be your business email address that your system admin used to create your account.
  4. Enter your account password and then click Sign in.
  5. If prompted, verify your login.
Sign in using single sign-on
Note: Your organization's IT admin must have single sign-on enabled for your organization.
  1. Go to https://app.goto.com or open the desktop or mobile app.
  2. Click Sign in.
  3. Enter your company email address and then click Next.
  4. If you are not automatically redirected, click Company ID.
  5. You will be redirected to your company's sign-in page, where you can sign in with your company credentials.
Sign in with a social media account Sign in using one of your existing social media accounts such as Facebook, Google, LinkedIn, or Microsoft. This ensures that while you are signed in to the social provider on your device, you can access GoTo with no additional sign-in steps.
Important: You must first sign in to your GoTo account using your email address and password in order to connect a social media account.
  1. Go to https://app.goto.com or open the desktop or mobile app.
  2. Click Sign in.
  3. At the bottom of the screen, click your social media sign in option for Facebook, Google, LinkedIn, or Microsoft.
    Note: If you do not see this option, that's because you haven't connected your social media account yet. Sign in using your GoTo email address and password and connect a social media account.
  4. Follow the instructions to select your social account (if applicable) and then sign in on your social media sign-in page.
  5. To access your GoTo account in the future, if you are already signed into the social media provider, you can launch GoTo with no further sign in steps. If you are not signed into your social media provider, you will be prompted to sign in using that account again.
Sign in to the admin portal
Important: You must have admin or super admin permissions.
Use the steps above to sign in to the admin portal at https://my.jive.com/pbx.