How do I create a call queue?

Create a call queue to make it easier for incoming callers to reach a department—like Support or Billing. Agents that have logged in to a queue can then answer these calls as they are dispersed to them.

Before you begin: You must have admin or super admin permissions.
  1. Log in with one of our platforms:
    Log in Steps
    From GoToConnect
    1. Log in to GoToConnect.
    2. Click
    From Admin Portal
    1. Log in at
    2. From the left sidebar, select Call Queues & Contact Center.
  2. From Queues, click + New Queue.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the queue.
  5. Configure its settings.
  6. Click Save Queue.
What to do next: To bring your call queue to life, route a phone number to it or use it in a dial plan.