HELP FILE

How do I use a virtual fax machine in a dial plan?

    Tell the system to listen for a fax tone. If a fax is detected, the call is intercepted and sent to the designated virtual fax machine. Not available in Brazil and Mexico.
    1. If you are not already, sign in to GoTo Admin.
    2. Drag and drop the Detect Fax node from the library to the desired spot on the workspace.

      Important: This node must be the first used in a dial plan if you want to detect a fax.

    3. Drag and drop Target Icon of the previous node to the left side of the Detect Fax node, connecting the nodes to prevent dropped calls.
    4. Complete the following setting(s):
      Setting Description
      Choose… Select the desired virtual fax machine.
      Next Node Connects nodes to create a call flow.

      Note: You also have the option to create a new virtual fax from the drop-down list. For detailed steps on how to add a new virtual fax extension, refer to How do I add an extension?

    5. Continue to build the call flow.
    6. Select Save.