product icon

Send Follow-Up Emails to Attendees and Absentees

Organizers can choose when follow-up emails are sent to their attendees and absentees (people who registered for the webinar but did not attend).

  1. Sign in to your account at
  2. From the Dashboard, either schedule a new webinar event or select an existing one.
  3. From Emails > Follow-up Email, select To Attendees > Send follow-up emails 1 day after the event ends or To Absentees > Do not send a follow-up email depending on your desired audience.
  4. From Send Email, select when you'd like your email to be sent:
    • 1 to 6 weeks after the event.
    • 1 to 6 days after the event.
    • 1 to 6 hours after the event.
  5. Optional: To receive a copy of the email, select Send me a copy of the follow-email.
  6. Optional: Customize the email subject line and text field as desired.
  7. Optional: To send a certificate of attendance, select Include certificate with follow-up email.
  8. To attach a recording to your email, select + Add video > the desired video file > Add.
    Important: If you selected To absentees, this option will not be available.
  9. Optional: To have a logo and/or banner (feature image) displayed, add those from Branding & Colors.
  10. Select Save.
    Tip: Use Preview to see what your email will look like.