HELP FILE

How do I send follow-up emails to attendees and absentees?

Organizers can choose when follow-up emails are sent to their attendees and absentees (people who registered for the webinar but did not attend).

Send an email to attendees

  1. Log in to your account at https://global.gotowebinar.com.
  2. On the Dashboard, either schedule a new webinar event or select an existing one.
  3. Scroll and open the Emails section.
  4. Under "Follow-up email" and "To Attendees", click Send follow-up emails 1 day after the event ends.
  5. Select when you'd like your email to be sent.

    • 1 to 6 weeks after the event.
    • 1 to 6 days after the event.
    • 1 to 6 hours after the event.

  6. Check the Send me a copy of the follow-email box if you'd like a copy.
  7. Edit the email subject line and enter custom text if desired.
  8. Check the Include certificate with follow-up email box to send a certificate of attendance.
  9. Click + Add video to attach a recording to your email. Select a video and click Add.
  10. To preview before saving, click Preview. Otherwise, click Save.

Send an email to absentees

You cannot send a Certificate of Attendance to absentees.
  1. Log in to your account at https://global.gotowebinar.com.
  2. On the Dashboard, either schedule a new webinar event or select an existing one.
  3. Scroll and open the Emails section.
  4. Under "Follow-up email" and "To Absentees", click Do not send a follow-up email.
  5. Click the Send email tab and select when you'd like your email to be sent.

    • 1 to 6 weeks after the event.
    • 1 to 6 days after the event.
    • 1 to 6 hours after the event.

  6. Check the Send me a copy of the follow-email box if you'd like a copy.
  7. Edit the email subject line and enter custom text if desired.
  8. Click + Add video to attach a recording to your email. Select a video and click Add.
  9. To preview before saving, click Preview. Otherwise, click Save.