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  • Manage registrants
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Manage registration

Customize your registration form and settings, track your registration sources, manage your registrants, and more.

Before you begin: Schedule a webinar event.
  1. Sign in to your account at https://dashboard.gotowebinar.com.
  2. Find and open the desired session's Event Details page.
  3. From Registration, select what you want to do:
    Registration options
    Actions Steps
    Add registrants in bulk See Add registrants in bulk for more details.
    Change approval method — Automatic approval is enabled by default. From Approval, select Manual Approval or Automatic Approval. If desired, enable Registration Notification > Send Email to receive notifications to your account email.
    Note: If you select manual approval, you will see "pending" list on your dashboard where you can then approve or deny the registrants. You can choose to send an email to denied registrants, or approve them later on. Similarly, you can deny previously approved registrants as needed.
    View and manage registered attendees From Tracking > Total registrants, select the number to open a list of all registered attendees and their details such as name, email, answers to registration form questions, etc.
    Use the following tools as needed within the registrant list:
    • Select the Search icon to search for a specific registrant.
    • Select the Invite icon to open the registration page.
    • Select the Download icon to download the Registration Report.
    • Select the Bar Graph icon to open your Analytics page.
    • Select the Copy icon to copy the registration URL.
    • Select Cancel Registration to cancel the selected attendees registration.
    • Select Resend Confirmation Email to resend the confirmation email to the selected attendees.
    Set registration limit From Registration Limit, enter the maximum number of registrants you want to allow, and then click out of the box to save the change.
    Note: The registrant limit can be up to ten times the attendee limit displayed, which depends on your subscription plan. You cannot update the registration while the webinar is running. If you want to increase your registration limit while you're already in session, you will have to end the event and restart it.
    Prevent link sharing From Join Limit, select Restricted join, and then click out of the box to save the change.
    Attention: This feature is only available for Standard and Webcast events that are scheduled in the future. Updating this setting mid-session will not take affect for the currently running session.
    Tip: See Change my GoTo Webinar account settings to apply this setting to all webinars.
    Restrict access using domain(s) From Registration Access Protection, select + Add email domain(s). Select either Add allowed domains or Add blocked domains, enter up to 50 entries (e.g., logmein.com or gotowebinar.com), and then select Save.
    Note: Only those with an email on an approved domain will be able to complete their registration and receive a join link. If attendees on an unapproved domain try to register, they will see a "You do not have access to this event" message.
    Use source tracking See Use source trackingfor more details.
    Add fields to registration form From Registration Questions, select Default, and then select the desired fields you want added. Any added fields will be optional by default unless you select the Star icon to make them required. Select Save when finished.
    Add custom questions to registration form From Registration Questions > Create custom questions, select + Add custom question. Enter your question, select the question type, enter the answer options (if applicable), and then select Add Question. To make the question required, select the Star icon. Add, remove, or rearrange custom questions as desired. Select Save when finished.
    Customize the confirmation page From Custom Confirmation Page, select + Custom link, and then enter the desired landing page link and select Save custom link.
    Customize the disclaimer From Registration Questions, select Default. Under Custom registration disclaimer, enable the Turned off setting. This will add a checkbox that attendees need to agree to before they can register. Add your own custom text or use the default disclaimer GoTo Webinar provides and then select Save.
    Require verification — This helps prevent spam or bots from registering. Select Verify attendees to require attendees to complete a hCAPTCHA. Only questionable registrants will be prompted to identify themselves as humans.
    Charge attendees to attend See Charge attendees to join webinars for more details.
Related Articles:
  • Add registrants in bulk
  • Use source tracking
  • Send emails to registrants

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