Send emails to registrants
Organizers can send confirmation, reminder, and follow-up emails to their registrants.
- Sign in to your account at https://dashboard.gotowebinar.com.
- From the Dashboard, either schedule a new webinar event or select an existing one.
- From Emails, select what you want to do:
Action Instructions Send confirmation emails - From Confirmation Email to Registrants, select the text box to make changes. You can also customize the email subject line and text field as desired (up to 1000 characters).
- Select Save when finished.
Send reminder emails — You can send up to 3 reminders. - From Reminder Email, select the text box to make changes. You can also customize the email subject line and text field as desired (up to 1000 characters).
- From Send Email, select when you'd like your email(s) to be sent (Remember that you can send up to 3).
- To receive a copy of the email, select Send me a copy of the reminder email.
- Select Save when finished.
Send follow-up emails - From Reminder Email, select To Attendees > Send follow-up emails 1 day after the event ends or To Absentees > Do not send a follow-up email depending on your desired audience.
- From Send Email, select when you'd like your email(s) to be sent.
- To receive a copy of the email, select Send me a copy of the reminder email.
- To send a certificate of attendance, select Include certificate with follow-up email.
- To attach a recording to your email, select + Add video > the desired video file > Add. (This is not available for absentees. The desired video must be finished processing and in your Video Library in order to be available for use here. See Find and manage recordings.)
- Select Save when finished.
Note: If you're an organizer on a corporate (i.e., "offline") account, only the organizer who originally added the recording to the follow-up email will be able to delete it. Co-organizers won't be able to delete a recording that's been added by someone else, but co-organizers can still add a recording to a follow-up email if one hasn't already been added.Re-send follow-up emails - From Follow-up email, select the text box under either To Attendees or To Absentees.
- Make any desired changes, including adding a video or attaching a certification.
- Select Re-send email.
Note: This functionality will be available after the original follow-up email has been sent. Emails can only be re-sent once.Add a Custom Disclaimer to Emails - From Email Disclaimer, enable the Turned off setting.
- Add your own custom text or use the default disclaimer GoTo Webinar provides, then select anywhere outside of the field to save your changes.
- Optional: To have a logo and/or banner (feature image) displayed, add those from Branding & Colors. See Customize my webinar for more help.
- Optional: Select Preview to see what your email will look like.
Related Articles