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Use certificates

Send a digital certificate of completion for the webinar to attendees in a follow-up email. The certificate look and language will depend on the customization of the webinar. If you don't add a logo or choose a theme color, the certificate will default to gray and include the GoTo Webinar's logo.

The features that are available on your account may vary depending on your subscription plan.

  1. Sign in to your account at https://dashboard.gotowebinar.com.
  2. Schedule a new webinar or open an existing one.
  3. From Emails > Follow-Up Email > To attendees, select Include certificate with follow-up email.
    Note: Note that absentees cannot receive certificates. All other attendees will receive a certificate, even if they do not stay for the entire duration.
  4. Optional: Select Customize certificate to make changes as desired, such as updating the color, logo, signature options, etc. You can preview your customizations by selecting View certificate.

    Result: The preview will open in a new tab. If it doesn't, it's likely that your browser has blocked the pop-up. Please allow for pop-ups and then try selecting View certificate again.

  5. Select Save/Update when finished.

    Result: Attendees will see a link to their digital certificate in your follow-up email, if enabled. First and last names with over 50 characters will be cropped. Have them select My Certificate to open it in a new browser and save/download/print as desired.

If your attendee didn't receive their certificate, verify that they are checking the email that they registered with, and then have them check their spam/junk folder. It's possible that their email client filtered out your follow-up email or that your company's servers might have blocked the email due to security firewalls. Unfortunately, certificates cannot be resent at this time. If you are the attendee and need further help after checking these things, contact your organizer directly. See Contact the organizer of the webinar for more information.
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