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Contact the organizer of the webinar

Use the registration page, confirmation email, or any reminder emails to get the contact information for the organizer of the desired session ahead of time.

Contact them before/after a session

  1. Open your confirmation email or a reminder email. If the registration page is still up, you can also find the needed information there.
    Tip: If you cannot find the email in your inbox, search for emails sent from customercare@gotowebinar.com.
  2. Find where it says Please send your questions, comments and feedback to and note the email address listed. Here is an example:
    How To Find Organizer Email
What to do next: Reach out to the listed email address with any questions or concerns before or after your session. Please note that whether or not a session is recorded and distributed post-session is up to each organizer.

Contact them during a session

Utilize the questions panel (if enabled by the organizer) or raise your hand to contact the organizer/panelists.
Related Articles:
  • Engage in a webinar (Classic)
  • Chat with the organizer
  • Ask questions
  • Use reactions or raise your hand
  • Use live captions
  • Efficiency mode
  • View a shared recording
  • Available accessibility features in GoTo Webinar (Classic)
  • Use keyboard shortcuts during your webinar
  • I can't join my session
  • Resolve issues with seeing the presentation

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