Resolve issues with seeing the presentation
Are you hearing the audio from the session, but not seeing anything yet? Learn what to do about this situation below.
Attention: Below are the most common situations users run into. If you are experiencing a situation which is not currently listed here, please consider leaving your specific details in our survey feedback so that we can improve both our product and our content for you.
| Reason | Details/Solution |
|---|---|
| The Viewer window might be minimized or hidden | The GoTo Webinar Viewer window might be hidden behind another application running on your computer or it might be minimized. Check the task bar (Windows) or dock (Mac) for the Daisy (if using classic app) or GoTo (if using the GoTo app) icon, then select it to bring the GoTo Webinar or GoTo desktop app to the forefront of your screen. |
| There may not be any screens being shared yet | When there is no one sharing their screen, the Waiting Room is displayed and you'll see the message "Waiting to view < Presenter>'s screen". If you see this screen, then everything is in order! Once someone starts sharing their screen, you will see it in this window. In the meantime, you should still be able to hear the audio conference. |
| The Viewer may be behind the "Let's get started" join screen | The GoTo Webinar Viewer may be hiding behind the "Let's get started" browser page. Once connected to the session, close the browser and/or open the running GoTo Webinar desktop app in the task bar. |
| General troubleshooting tip | Try leaving the session and then re-join. |