Charge attendees to join webinars
GoTo Webinar organizers can charge attendees to join their webinars or virtual event by connecting GoTo Webinar with Stripe, a third-party payment integration. This allows you to charge for your content, increase revenue, and manage payments, all from GoTo Webinar. Registrants can pay online using major credit and debit cards.
Once your
GoTo Webinar account is connected to
Stripe, you can set a price for your
webinar, accept and receive payments, and manage cancellations and refunds.
Before you begin: Please note the following requirements and important information:
- You need to have a verified Stripe account to be able to accept payments for your webinars.
- Registrants need a major credit or debit card (i.e., Visa, MasterCard, Discover, and American Express) to register and pay – they do not need to have Stripe accounts.
- Stripe charges a fee per transaction (fee varies by currency; view Stripe's pricing for details.
- There is a minimum charge amount on Stripe based on your currency.
- You can test payments by setting your webinar or virtual event at a price and going through the registration flow as an attendee. You can refund yourself afterwards.
Connect your GoTo Webinar account to your Stripe account (admins)
Before you begin: You must be an account admin to complete this step.
- Select Connect with Stripe. Follow the prompts to connect your Stripe account to GoTo Webinar. Once completed, you should see a Success message.
Note: By connecting to Stripe, you are allowing all GoTo Webinar users on your account to accept payments for their webinars and virtual events.
Add a price to your webinar or virtual event (organizer)
By default, all sessions are set to free.
- Sign in to your account at https://dashboard.gotowebinar.com.
- Schedule a new webinar or virtual event, or open an existing one.
- From the Event Details, open Add Payment.
- Select Free, then enter the amount and currency you want to charge each registrant. Select Save Amount when finished.
What to do next: We recommend adding cancellation and/or refund information in the
webinar description field so that registrants know the expectations up front. This description is attached to the confirmation email your registrants receive after they register and pay.
Check for paid registrants
- From your dashboard, select .
- Select the number of registrants to view a list of them all and the amount each paid.
- Alternatively, you can check your Stripe dashboard and view each payment there. The Stripe dashboard will also show Stripe fees.
Cancel registrants & issue refunds
If you are charging attendees to join your webinar or virtual event and need to cancel a registrant, you can offer them a full refund.
- At this time, we only issue full refunds (no partial refunds).
- If you'd like to issue a partial refund (or full refund), you can do that from your Stripe dashboard.
- Stripe does not issue refunds of their transaction fee. Please check Stripe's site for more details.
- Sign in to your account at https://dashboard.gotowebinar.com.
- From your dashboard, select and then select the number of registrants to view a list of them all.
- Locate the desired registrant, and then select Issue Refund(if applicable) before selecing Cancel registration.