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Join a Webinar

Learn how to join a standard webinar from the web, desktop, or mobile app.

See our Attendee Guide for Standard Webinars to learn how best to prepare for and engage in your session. If you are launched into a webcast session instead, see Attendee Guide for Webcast Webinars.

Attention: You do not need to sign in or create an account as an attendee.
Before you begin: Be sure to register for the session beforehand. We also recommend running a system check (if you'll be using a computer) to make sure your system is supported and to avoid any delays.

Browser

Join your session from the browser for the simplest experience.

  1. From the confirmation email, select Join Webinar or use the join link provided.
  2. Select Join in this browser and then OK, I'm ready (if the session has started) or Join when meeting starts (if the organizer has not started the session yet).
    Note: If you see Join with password, then the organizer has added a password to the webinar that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

    Result: If the presenter has shared their screen, you will see that while you wait for the broadcast to actually begin, but no audio or cameras will be available before the webinar broadcast officially starts. You will be put into listen-only mode, which means that once the broadcast starts, you will be able to hear the audio, but you will not be able to unmute yourself.

If the webinar is no longer available, it is likely because the session has been canceled (you should have received a cancelation email in this case). In either case, please contact the organizer directly to see about potentially rescheduled sessions. If you are having trouble with audio, see Resolve issues hearing/being heard. If you are having trouble with visuals, see Resolve issues with seeing the presentation.
What to do next: Learn how to engage in your session as an attendee.

Desktop app

You can join your session, thus prompting the download of the desktop app, up to an hour before the scheduled start time for your session. We highly recommend doing this early in that hour window to avoid any potential delays at the start of your session.

Before you begin: Ensure that your device meets the minimum system requirements for a standard webinar.
  1. From a supported computer, open your confirmation email, and then select Join Webinar.

    Result: The GoTo Opener “helper” app will launch in your default browser and ask your permission to install itself and the GoTo Webinar desktop app. Follow the browser prompts as instructed to allow the download.

    Troubleshooting: If the app doesn't start downloading automatically, select download & run GoTo Webinar to manually trigger the download. If you still cannot download the desktop app, see the following resources:

    • Why isn't the download working?
    • I can't join my session
    • Install the mobile app via the instructions below

  2. Once you successfully download the desktop software, you should be launched into the hallway (or preview window) of your session where you will remain until the presenter starts the broadcast.
    Notice: In the hallway, you can check your mic and camera and grant permissions for your OS to use these features. However, most organizers restrict your ability as an attendee to share your camera or unmute yourself so you do not have to grant these permissions or change anything in the hallway.
  3. Select Join when meeting starts (if the organizer has not started the session yet) or OK, I'm ready (if the session has already started).
    Note: If you see Join with password, then the organizer has added a password to the webinar that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

    Result: If the presenter has shared their screen, you will see that while you wait for the broadcast to actually begin, but no audio or cameras will be available before the webinar broadcast officially starts.

If the webinar is no longer available, it is likely because the session has been canceled (you should have received a cancelation email in this case). In either case, please contact the organizer directly to see about potentially rescheduled sessions. If you are having trouble with audio, see Resolve issues hearing/being heard. If you are having trouble with visuals, see Resolve issues with seeing the presentation.
What to do next: Learn how to engage in your session as an attendee.

Mobile app

Before you begin: Download the GoTo mobile app. If the app is already downloaded, make sure you're on the latest version.
Attention: If you view that download article, you will see information about downloading the GoTo desktop app as well as the GoTo mobile app. The GoTo desktop app is not the compatible with the platform your host chose for this session, but the mobile app is. Should you want to use a desktop app instead, please join using the steps in Join from a computer to prompt the download of the correct v10 desktop app. Again, it becomes available for download within an hour of the session's scheduled start time, it cannot be downloaded before that.
  1. Open the GoTo mobile app.
    Tip: You can also open the confirmation email from your mobile phone to join using the link on a mobile device. This will launch you into the GoTo app (or prompt you to download it if you haven't already).
  2. Select Join a session.
    Note: If you happen to be a GoTo customer with login credentials, you can sign in to the app, and then select Webinars > + > Join a session.
  3. Enter the webinar or session ID found in your confirmation email (or any reminder emails), and then select Join.
    Note: If you see Join with password, then the organizer has added a password to the webinar that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

    Result: You should be launched into the hallway (or preview window) of your session where you will remain until the presenter starts the broadcast. From here, you can check your mic and camera and grant permissions for your OS to use these features. However, most organizers restrict your ability as an attendee to share your camera or unmute yourself so you do not have to grant these permissions or change anything in the hallway. If the presenter has shared their screen, you will see that while you wait for the broadcast to actually begin, but no audio or cameras will be available before the webinar broadcast officially starts.

If the webinar is no longer available, it is likely because the session has been canceled (you should have received a cancelation email in this case). In either case, please contact the organizer directly to see about potentially rescheduled sessions. If you are having trouble with audio, see Resolve issues hearing/being heard. If you are having trouble with visuals, see Resolve issues with seeing the presentation.
What to do next: Learn how to engage in your session as an attendee.

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