You can join your session, thus prompting the download of the desktop app, up to an hour before the scheduled start time for your session. We highly recommend doing this early in that hour window to avoid any potential delays at the start of your session.

1. From a supported computer, open your confirmation email, and then select Join Webinar.

   Result: You'll be taken to a "Let's Get Started" page. The GoTo Opener “helper” app will launch in your default browser and ask your permission to install itself and the GoTo Webinar desktop app. Follow the browser prompts as instructed to allow the download.

   Troubleshooting: If the app doesn't start downloading automatically, select download & run GoTo Webinar on top of the "Let's Get Started" page to manually trigger the download. If you still cannot download the desktop app, see the following resources:

   • Why isn't the download working?
   • I can't join my session
   • Install the mobile app via the instructions below

2. Once you successfully download the desktop software, you should be launched into the hallway (or preview window) of your session where you will remain until the presenter starts the broadcast.
   Notice: In the hallway, you can check your mic and camera and grant permissions for your OS to use these features. However, most organizers restrict your ability as an attendee to share your camera or unmute yourself so you do not have to grant these permissions or change anything in the hallway.
3. Select Join when meeting starts (if the organizer has not started the session yet) or OK, I'm ready (if the session has already started).
   Note: If you see Join with password, then the organizer has added a password to the webinar that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

   Result: If the presenter has shared their screen, you will see that while you wait for the broadcast to actually begin, but no audio or cameras will be available before the webinar broadcast officially starts.

1. Open the GoTo mobile app.
   Tip: You can also open the confirmation email from your mobile phone to join using the link on a mobile device. This will launch you into the GoTo app (or prompt you to download it if you haven't already).
2. Select Join a session.
   Note: If you happen to be a GoTo customer with login credentials, you can sign in to the app, and then select Webinars > + > Join a session.
3. Enter the webinar or session ID found in your confirmation email (or any reminder emails), and then select Join.
   Note: If you see Join with password, then the organizer has added a password to the webinar that you need to enter before you can join. Check the webinar invitation for the password or contact your organizer directly. We do not store that information for security purposes.

   Result: You should be launched into the hallway (or preview window) of your session where you will remain until the presenter starts the broadcast. From here, you can check your mic and camera and grant permissions for your OS to use these features. However, most organizers restrict your ability as an attendee to share your camera or unmute yourself so you do not have to grant these permissions or change anything in the hallway. If the presenter has shared their screen, you will see that while you wait for the broadcast to actually begin, but no audio or cameras will be available before the webinar broadcast officially starts.