Why isn't the download working?
Occasionally, a stuck process, application install issue, or driver conflict can prevent the GoTo Webinar app from launching properly.
If you need to join a webinar ASAP, try these:
- Use a Google Chrome or Mozilla Firefox browser — If you're running a supported system, then the desktop app will automatically begin downloading and launch you into session. If you're running an unsupported system, you will need to join via the browser.
- Restart the download — Usually you will be launched directly into session, but it's possible that the automatic process got stuck somewhere along the way. Try installing the software directly here first, then join or start your session again.
- Use our mobile app — Download our mobile app for free to join instantly.
- Check to see if GoTo Webinar is experiencing an outage — Check our service status page for the latest updates and known issues. You can also subscribe to email or SMS notifications.
When you have some time to troubleshoot, try these:
If you're not rushing to join a webinar right away, try running through these tips and tricks to ensure that you're ready to go when it's time to meet.
- Run a system check — It's possible that your computer does not meet the minimum requirements required to join a webinar. Get a quick rundown of any issues now by running our automatic system checker for organizers or attendees.
- Check your internet connection. — The GoToMeeting Connection Wizard tests and determines the ideal connection settings that GoTo Webinar can make within your network. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions. Learn more.
- Check your firewall settings — Many people use personal firewall software like McAfee, Norton or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of GoTo Webinar. Learn more.
- Update your audio and video drivers (Windows only) — If you experience a long delay before joining into a session, please ensure your audio and video drivers are up to date. Then try re-joining the session. Check your computer manufacturer's site for help on how to update drivers.
- End any GoToMeeting processes running in the background (Windows only) — If the download started but then froze, try force-quitting any GoToMeeting processes running in the background that might be slowing the download.
- Uninstall and reinstall — If you've joined or hosted a session before, it's possible that the currently installed desktop app is causing conflict. Go through the steps for uninstalling, then try installing fresh.
- Install via MSI — You might have better luck installing via MSI rather than going through the automatic download. Even though MSI downloads are typically used only by IT Admins, it can also be used to install the software on your own computer.
- Reboot your computer — If all else fails, shut down and reboot your computer, then try joining again.