HELP FILE

How do I join a test session?

    Although we don't have an end-to-end test session put in place, you can use these steps to download the GoTo app and set your audio and camera preferences for future sessions.

    This test session downloads the GoTo desktop app. A training will not actually begin. Once you set your audio and camera preferences and see the "You successfully joined a test session and downloaded GoToMeeting, GoToWebinar, and GoToTraining" screen, you may close the app.
    Attention: When it's time for the real session, attendees will be launched in the browser or desktop app depending on the their organizer's settings.
    1. Select the Join Now button.
    2. A browser will open.

      • If you already have GoToTraining downloaded, select Join from my desktop then Open GoTo Opener (if prompted).
      • If you don't have GoToTraining downloaded, select Download the app and go through the installation flow.

    3. Once you see the "Camera preview" screen, you've successfully joined the test session we created!

      Note: If you do not reach the "Camera preview" screen, there was an issue along the way. Make sure you meet the System Requirements for Attendees.

    4. From this screen, you can do the following:

      • Enter or edit your name.
      • Turn on and off your mic and camera.
      • Choose your audio mode (computer audio, phone, or no audio).
      • Test your mic and speakers.

    The next time you join a real session, your preferences will be saved as is. You can close the GoTo desktop app Preview Your Preferences