HELP FILE

What are the available audio options?

    GoTo Training provides many different methods for organizers and their attendees to connect to a session's audio conference. It's up to the organizer to decide which options they want to provide for each individual session.

    Built-in audio services

    GoTo Training offers various built-in methods for participants to connect to the session audio.

    Mic & Speakers (VoIP) Telephone (PSTN) No audio

    Participants can use the mic and speakers on their computer to connect to the audio through the desktop, web or mobile app. This allows participants to join the audio without needing to use the telephone.

    View How do I connect to audio using mic and speakers?

    Participants can use a telephone to connect to the audio separately from the desktop, web or mobile apps. This allows participants to join the training even if they aren't able to see the screen-sharing session.

    View How do I connect to audio using my phone?

    Participants can choose to join the session with no audio. This means participants won't be able to hear the meeting or talk to other participants from that device.

    View How do I join a session with no audio?

    VoIP: This method allows participants to connect to audio over the internet using the desktop, web or mobile app with which they joined the session. Long-Distance (Toll): This method allows participants to dial in using long-distance (toll) phone numbers provided by GoTo Training. Toll-Free: This method allows participants to dial in using toll-free phone numbers provided by enhanced audio. No audio: This method will prevent audio feedback when participants join from multiple devices.
    This method is free for both organizers and attendees. Each attendee will be charged rates based on their own long-distance provider. Organizer's accounts will be charged a per-minute fee for each attendee who uses this method. This method is free for both organizers and attendees.

    Custom audio services

    GoTo Training also allow organizers to provide custom audio information using their own third-party conference call service. If they choose to provide custom audio, then GoTo Training's built-in audio services won't be available during the session.

    View How do I connect to the organizer's custom audio?