What if I Forget My Signature Key?
We can't resend your signature key, because we don't store it anywhere.
- You have a recovery file and you can reset your signature key for yourself
- You don't have a recovery file, but some else can approve your request for a new signature key
- There's no one in your organization who could approve a new signature key request for you
You have created a recovery file
- Start a sensitive task that requires zero trust authentication, such as creating a Remote Execution job.
- On the Enter your signature key page, select I forgot my signature key.
- Drag and drop your recovery file to Reset signature key window.
You can create a new recovery key if you can't find your current one.
- Select Reset signature key.
- Type your new signature key and confirm it.
- Select Create new signature key.
There are other agents in your company who remember their signature keys
- Start a sensitive task that requires zero trust authentication, such as creating a Remote Execution job.
- On the Enter your signature key page, select I forgot my signature key.
- Select I'm ready for heightened security.
- On the Signature key 101 page, make sure you read the description carefully and select Create signature key.
- On the Create your signature key page, type your unique key.
Your key must have at least eight characters.
- Select I understand that GoTo can't restore a forgotten signature key and click Next.
- Confirm your signature key and click Next.
- Download your six-digit verification code or write it down and keep it handy.
When your new key is approved, you can use it as if nothing has happened. Your old key is automatically revoked.
There is no one else in your company who remembers their signature key
- You will not be able to access or manage your managed devices.
- You can and should create a new signature key.
- You have to redeploy all your devices in GoTo Resolve using the new key.
- You have to re-create your Device groups.
- You have to re-add your alerts, antivirus settings, and Windows update policies.
Still an appealing solution? Then here's what you can do when you forget your signature key and there is no other agent to approve a new key for you:
- Start a sensitive task that requires zero trust authentication, such as creating a Remote Execution job.
- On the Enter your signature key page, select I forgot my signature key.
Your key is deleted and you can create a new one. Don't forget to redeploy your devices.