What is the relationship between zero trust and user roles?
Depending on your user role in your organization, you may have different experience when managing zero trust keys.
You can manage user roles in GoTo Admin as described in How do I change a user's role in GoTo Admin?
Zero trust for Member users
Users in Member roles have limited capabilities when using zero trust. Members in GoTo Resolve are typically agents, whose daily tasks do not require admin rights. When it comes to zero trust, Members can do the following:
Users in Member role have the following experience on the Manage Zero Trust page:
Zero trust for Admin and Super Admin users
Users in
Admin or
Super Admin role have a much wider range of rights and responsibilities. Admins generally do not take part in the day-to-day business of agents, only manage the agents' account setup. When it comes to zero trust, admins can perform the following additional tasks:
Users in Admin or Super Admin role have the following experience in the Manage zero trust page:
Note: By clicking Manage my keys in the top-right corner, admins see the same page that's available for users in Member role.
Article last updated: 31 August, 2022
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