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GoTo Resolve Feature Comparison

This article gives an overview about the features included in each GoTo Resolve plan. Find the one that best suits your needs.

Feature Free 2.0 Remote Support Standard Premium
Plan Support
Agent licenses 3 1 1 3
Pro device licenses 5 n/a 25 100
Lite device licenses unlimited n/a unlimited unlimited
Remote Monitoring and Management
Device Quick View
Terminal Access
Background File Manager
Remote Execution Pro devices Pro devices Pro devices
Antivirus Management Pro devices Pro devices
Windows Updates Pro devices
Application Updates Pro devices
Automation scheduling Pro devices
Endpoint Protection Software add-on add-on
Remote Session
Ad-hoc pin based Remote Support (clientless) unlimited unlimited unlimited
Unattended access Pro devices n/a Pro devices Pro devices
Reboot and Reconnect
Multi-session Handling
File Transfer
Admin Mode
Session Recording Always on
Screen Blanking
Agent Screenshare
Session transfer
Multi-Agent Collaboration
Mobile Support add-on add-on add-on
Camera Share Support add-on add-on add-on
Incident Management
MS Teams Integration
Customer Portal
Email ticket submission
Agent Web Helpdesk Console
Integrated Remote Support
Account Administration
Unified GoTo Admin
Multi-Factor Authentication
Active Directory Connector
Multi-Company Support
Website PIN-entry page integration includes GoTo branding GoTo branding removed GoTo branding removed
Mass Deploy Devices
Customer Support
Support Center
Community Support
Live email/chat/phone customer support
Mobile add-on
iOS Remote View
Android Remote Control
Android Unattended Remote Access
Chromebook Remote View
Camera Share add-on
Zero Download for end user
VoIP Audio
Article last updated: 9 May, 2023