GoTo Resolve Feature Comparison
This article gives an overview about the features included in each GoTo Resolve plan. Find the one that best suits your needs.
| Feature | Free 2.0 | Remote Support | Standard | Premium |
|---|---|---|---|---|
| Plan Support | ||||
| Agent licenses | 3 | 1 | 1 | 3 |
| Pro device licenses | 5 | n/a | 25 | 100 |
| Lite device licenses | unlimited | n/a | unlimited | unlimited |
| Remote Monitoring and Management | ||||
| Device Quick View | ✓ | ✓ | ✓ | |
| Terminal Access | ✓ | ✓ | ✓ | |
| Background File Manager | ✓ | ✓ | ✓ | |
| Alerting | ✓ | ✓ | ✓ | |
| Remote Execution | Pro devices | Pro devices | Pro devices | |
| Antivirus Management | Pro devices | Pro devices | ||
| Windows Updates | Pro devices | |||
| Application Updates | Pro devices | |||
| Automation scheduling | Pro devices | |||
| Endpoint Protection Software | add-on | add-on | ||
| Remote Session | ||||
| Ad-hoc pin based Remote Support (clientless) | unlimited | unlimited | unlimited | |
| Unattended access | Pro devices | n/a | Pro devices | Pro devices |
| Reboot and Reconnect | ✓ | ✓ | ✓ | ✓ |
| Multi-session Handling | ✓ | ✓ | ✓ | ✓ |
| File Transfer | ✓ | ✓ | ✓ | ✓ |
| Admin Mode | ✓ | ✓ | ✓ | ✓ |
| Session Recording | Always on | ✓ | ✓ | ✓ |
| Screen Blanking | ✓ | ✓ | ✓ | |
| Agent Screenshare | ✓ | ✓ | ✓ | |
| Session transfer | ✓ | ✓ | ✓ | |
| Multi-Agent Collaboration | ✓ | ✓ | ✓ | |
| Mobile Support | add-on | add-on | add-on | |
| Camera Share Support | add-on | add-on | add-on | |
| Helpdesk | ||||
| Incident Management | ✓ | ✓ | ✓ | |
| MS Teams Integration | ✓ | ✓ | ✓ | |
| Customer Portal | ✓ | ✓ | ✓ | |
| Email ticket submission | ✓ | ✓ | ✓ | |
| Agent Web Helpdesk Console | ✓ | ✓ | ✓ | |
| Integrated Remote Support | ✓ | ✓ | ✓ | |
| Account Administration | ||||
| Unified GoTo Admin | ✓ | ✓ | ✓ | ✓ |
| Multi-Factor Authentication | ✓ | ✓ | ✓ | ✓ |
| Active Directory Connector | ✓ | ✓ | ✓ | ✓ |
| Multi-Company Support | ✓ | ✓ | ✓ | ✓ |
| Website PIN-entry page integration | includes GoTo branding | GoTo branding removed | GoTo branding removed | |
| Mass Deploy Devices | ✓ | ✓ | ||
| Customer Support | ||||
| Support Center | ✓ | ✓ | ✓ | ✓ |
| Community Support | ✓ | ✓ | ✓ | ✓ |
| Live email/chat/phone customer support | ✓ | ✓ | ✓ | |
| Mobile add-on | ||||
| iOS Remote View | ✓ | ✓ | ✓ | |
| Android Remote Control | ✓ | ✓ | ✓ | |
| Android Unattended Remote Access | ✓ | ✓ | ||
| Chromebook Remote View | ✓ | ✓ | ✓ | |
| Camera Share add-on | ||||
| Zero Download for end user | ✓ | ✓ | ✓ | |
| Annotations | ✓ | ✓ | ✓ | |
| VoIP Audio | ✓ | ✓ | ✓ | |
| Recordings | ✓ | ✓ | ✓ |
Article last updated: 9 May, 2023
