product icon

GoTo Resolve Feature Comparison

    This article gives an overview about the features included in each GoTo Resolve plan. Find the one that best suits your needs.

    Feature Free 2.0 Remote Support Standard Premium
    Plan Support
    Agent licenses 3 1 1 3
    Pro device licenses 5 n/a 25 100
    Lite device licenses unlimited n/a unlimited unlimited
    Remote Monitoring and Management
    Device Quick View
    Terminal Access
    Background File Manager
    Remote Execution Pro devices Pro devices Pro devices
    Antivirus Management Pro devices Pro devices
    Windows Updates Pro devices
    Application Updates Pro devices
    Automation scheduling Pro devices
    Endpoint Protection Software add-on add-on
    Remote Session
    Ad-hoc pin based Remote Support (clientless) unlimited unlimited unlimited
    Unattended access Pro devices n/a Pro devices Pro devices
    Reboot and Reconnect
    Multi-session Handling
    File Transfer
    Admin Mode
    Session Recording Always on
    Screen Blanking
    Agent Screenshare
    Session transfer
    Multi-Agent Collaboration
    Mobile Support add-on add-on add-on
    Camera Share Support add-on add-on add-on
    Incident Management
    MS Teams Integration
    End-user Portal
    Email ticket submission
    Agent Web Helpdesk Console
    Integrated Remote Support
    Account Administration
    Unified GoTo Admin
    Multi-Factor Authentication
    Active Directory Connector
    Multi-Company Support
    Website PIN-entry page integration includes GoTo branding GoTo branding removed GoTo branding removed
    Mass Deploy Devices
    Customer Support
    Support Center
    Community Support
    Live email/chat/phone customer support
    Mobile add-on
    iOS Remote View
    Android Remote Control
    Android Unattended Remote Access
    Chromebook Remote View
    Camera Share add-on
    Zero Download for end-user
    VoIP Audio
    Article last updated: 9 May, 2023