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Working with alerts does not stop at creating and assigning alert policies to devices, though it definitely starts there. Alert policies continuously monitor devices and when a certain threshold is reached, an email notification is sent. For example, you can set an alert to monitor the memory usage of a device. When it reaches, say, 80% for five minutes, then selected admins to receive an email about the issue. From the email, an admin can go directly to the alert in the Console:

In the Console, an admin has the following options:

Create a ticket

Creates a Helpdesk ticket using the details of the alert.

Acknowledge

When the alert requires no further action, you can remove it from the list.

Edit policy

Change the alert policy that created the alert. See How do I Set up Alerts in GoTo Resolve?

Manage device

View real-time information of the device that sent the alert.

Important: When a device is in a group that you have no access to, you will not see that alert.

For more information, see How do I Manage Incoming Alerts in GoTo Resolve?