Working with Alerts in GoTo Resolve
Alerts notify you of specific events or problems that occur on one or multiple devices in your account. This feature provides a quick and easy way to monitor any number of devices from the Console.
How it works
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Working with alerts does not stop at creating and assigning alert policies to devices, though it definitely starts there. Alert policies continuously monitor devices and when a certain threshold is reached, an email notification is sent. For example, you can set an alert to monitor the memory usage of a device. When it reaches, say, 80% for five minutes, then selected admins to receive an email about the issue. From the email, an admin can go directly to the alert in the Console:
In the Console, an admin has the following options:
- Create a ticket
- Creates a Helpdesk ticket using the details of the alert.
- When the alert requires no further action, you can remove it from the list.
- Edit policy
- Change the alert policy that created the alert. See How do I Set up Alerts in GoTo Resolve?
- Manage device
View real-time information of the device that sent the alert.
Important: When a device is in a group that you have no access to, you will not see that alert.
For more information, see How do I Manage Incoming Alerts in GoTo Resolve?