How do I Manage Incoming Alerts in GoTo Resolve?
Here's how to handle incoming alerts.
- In the Console, go to the page.
The Alerts page is displayed.
- You have the following options:
- Manage device - View real-time information of the device that sent the alert.
- Create a ticket - Creates a Helpdesk ticket using the details of the alert.
- Acknowledge - When the alert requires no further action, you can remove it from the list.
How to acknowledge multiple alerts?
- On the Alerts page, select the alerts that you want to acknowledge.
You can select any number of alerts coming from any device.
- In the top-right, click Acknowledge selected alerts.
- Confirm your choice.