How do I Manage Incoming Alerts in GoTo Resolve?
Here's how to handle incoming alerts.
Remember: Alerts are available for users with Standard or Premium licenses. Alerts can be set up for verified devices only.
- In the Console, go to the page.
Select Add filter to display properties that you can use to filter your device list. You have the following options: Device name, when the alert was triggered, alert type, priority level, policy name, and tenant name.
How to acknowledge multiple alerts?
Depending on how frequently you receive alerts from devices, you may have several alerts of the same kind, coming from the same device. When you have an overwhelming amount of alerts, you can easily select and acknowledge those together.
- On the Active alerts tab of the Alerts page, select the alerts that you want to acknowledge.
You can select any number of alerts coming from any device.
Frequently Asked Questions
- How can I view previously acknowledged alerts?
- You can view such alerts on the History tab of the Alerts page.
- Can I reactivate an acknowledged alert's policy?
-
On the
History tab of the
Alerts page, hover over an acknowledged alert and select
Reactivate.
Article last updated: 20 June, 2024