How do I Set up Alerts in GoTo Resolve?
Alerts make sure that you are aware of potential issues with your devices. When an alert is triggered, admins receive an email about the issue and let the admin manage the relevant device or create a Helpdesk ticket directly from the alert.
Remember: Alerts are available for users with Free, Standard, or Premium licenses. Alerts can be set up for verified devices only.
If you are in a hurry, check out our video on setting up alerts:
What alerts are available in GoTo Resolve?
You can choose from the following alerts:
Note: Are you looking for self-healing alerts? See How do I create self-healing alerts?
- CPU usage - Use the CPU usage alert to monitor processor utilization on a device or across a group of devices. CPU usage is measured as a percentage of the total available CPU power. An alert is triggered when usage reaches the threshold and is held for the specified duration.You can define duration in minutes, hours, and days.
- Memory usage - Use the memory usage alert to monitor memory utilization on a device or across a group of devices. Memory usage is measured as a percentage of the total available memory. An alert is triggered when usage reaches the threshold and is held for the specified duration.You can define duration in minutes, hours, and days.
- Free disk space - Use the free disk space alert to monitor the space remaining on a defined disk drive on a device or across a group of devices. An alert is triggered when free disk space falls below the defined minimum as expressed in MB, GB, or as a percentage of the total size of the disk.
- Software inventory change - Use the software inventory change alert to monitor whether new software is installed or existing software is uninstalled from a device or across a group of devices. Select Include windows update installations to receive alerts whenever a Windows update is installed or uninstalled.
- Connection status - Use this alert type to monitor when a device goes offline or comes online. An alert is triggered when the connection status of the device changes and the specified duration elapses. You can define duration in seconds, minutes, hours, and days, up to 180 days.
- Custom script monitoring - Use your custom PowerShell script to receive alerts about events of your choice. Upload or write your own monitoring script, or let AI guide you through creating one. Depending on your needs, you can track numbers (such as folder size) and strings (such as file names). An alert is triggered when usage reaches the threshold and is held for the specified duration.You can define duration in minutes, hours, and days. For information about working with AI-generated scripts in GoTo Resolve, see How can Artificial Intelligence Help You Write Remote Execution Scripts?
Article last updated: 7 December, 2023