How do I Set up Alerts in GoTo Resolve?
Alerts make sure that you are aware of potential issues with your devices. When an alert is triggered, admins receive an email about the issue and let the admin manage the relevant device or create a Helpdesk ticket directly from the alert.
If you are in a hurry, check out our video on setting up alerts:
- In the Console, go to the page.
- Select Manage alert policies in the top-right corner.
You only see this option if you already have alert policies set up. Otherwise, you are taken to the next step.
- Select Create new alert policy.
The New alert policy page is displayed.
- Choose the platform where you want to create alerts and click Next step.
- Drag-and-drop the alert type that you want to set up and click Next step.
- Select the devices where you want to add alerts and click Next step.
You can select a whole group of devices by selecting the checkbox next to its name.
Important: You can only see those device groups that you have access to.
- Add a name and description to your alert policy. In the Email addresses field, add the recipients who will be notified when alert notifications are sent.
- Click Activate policy
Enter your zero trust signature key to finish.
Result: You can set up an unlimited number of alert policies.
What alerts are available in GoTo Resolve?
- CPU usage - Use the CPU usage alert to monitor processor utilization on a device or across a group of devices. CPU usage is measured as a percentage of the total available CPU power. An alert is triggered when usage reaches the threshold and is held for the specified duration.
- Memory usage - Use the memory usage alert to monitor memory utilization on a device or across a group of devices. Memory usage is measured as a percentage of the total available memory. An alert is triggered when usage reaches the threshold and is held for the specified duration.
- Free disk space - Use the free disk space alert to monitor the space remaining on a defined disk drive on a device or across a group of devices. An alert is triggered when free disk space falls below the defined minimum as expressed in MB, GB, or as a percentage of the total size of the disk.
- Software inventory change - Use the software inventory change alert to monitor whether new software is installed or existing software is uninstalled from a device or across a group of devices.
- Connection status - Use this alert type to monitor when a device goes offline or comes online. An alert is triggered when the connection status of the device changes and the specified duration elapses.