Alerts make sure that you are aware of potential issues with your devices. When an alert is triggered, admins receive an email about the issue and let the admin manage the relevant device or create a Helpdesk ticket directly from the alert.

1. In the Console, go to the Devices > Alerts page.
2. Select Manage alert policies in the top-right corner.
   You only see this option if you already have alert policies set up. Otherwise, you are taken to the next step.
3. Select Create new alert policy.
   The New alert policy page is displayed.
4. Choose the platform where you want to create alerts and click Next step.
5. Drag-and-drop the alert type that you want to set up and click Next step.
6. Select the devices where you want to add alerts.
   You can filter devices in the following ways:

   • Choose between displaying individual devices and device groups
   • Select Add filter to display properties that you can use to filter your device list. You have the following options: Device name, when the alert was triggered, alert type, priority level, policy name, and tenant name.
     

   Important: You can only see those device groups that you have access to.
7. Click Next step.
8. Add a name and description to your alert policy. In the Email addresses field, add the recipients who will be notified when alert notifications are sent.
9. Click Activate policy.
   Enter your zero trust signature key to finish.

   Result: You can set up an unlimited number of alert policies.