In GoTo Resolve, antivirus management makes sure your devices are not vulnerable to malicious attacks. It provides remote management of the antivirus software running on your devices: you can easily scan for threats and keep the antivirus application turned on and up-to-date.

GoTo Resolve can manage two different types of antivirus software: you can either use GoTo Resolve Endpoint Protection powered by Bitdefender or any other supported third-party antivirus software. Either way, when it comes to antivirus management, it is best to start by looking at the antivirus dashboard that gives you a quick overview of the antivirus status of your devices.

To see this dashboard in the Console, go to the Devices > Antivirus page. Devices are grouped into the following categories:

• Protected - Devices that do not experience any antivirus-related issues
• Threat found - Devices where the installed antivirus software detected a threat
• Definition database out of date - Devices with an outdated virus definition database
• Firewall disabled - Devices where the firewall is disabled
• Real-time protection disabled - Devices where Windows real-time protection is disabled
• Devices with GoTo Resolve Endpoint Protection - Devices where Endpoint Protection is installed to as an antivirus solution
• Devices with pre-installed antivirus software - Devices where a third-party application provides antivirus protection

For more information, see How do I Manage Antivirus in GoTo Resolve?

Other than getting an instant view of potential issues, you can do the following:

• Select on your devices, such as run a scan or enable the firewall.
• Select Show devices to see a comprehensive list of device properties. You can also manage the antivirus status of your devices from this list.

In some rare cases, when you run an antivirus scan, the AV software scans the GoTo Resolve installer and places it in a temporary sandbox. This starts another installation of GoTo Resolve. You can only remove the unknown device manually.