product icon

What is the difference between the desktop app and web experience?

You can use the desktop app or web browser to join and host meetings. The features available to you depends on which option you use.

When you use the desktop app, you will install the GoTo software as an application on your computer. When you are in session, you will be launched in the GoTo app.

When you use the browser to join or host meetings, the session will take place entirely within a Google Chrome or Microsoft Edge browser. You will not need to download any software onto your computer.
Categories Features Web experience (Chrome/Edge) GoTo desktop app
Organizer features Host and join sessions
Lock the session
Add a password to your session
Use cloud recording
Use local recording
Record password-protected sessions locally
Use breakout rooms
Use remote control
Mute and unmute all attendees at once
View and share chat logs ✓ (if session was recorded to the cloud) ✓ (if session was recorded to the cloud)
View and share chat logs ✓ (if session was recorded to the cloud) ✓ (if session was recorded to the cloud)
Audio Connect via mic and speakers
Connect via phone
Join muted
Camera Share your camera
Hide your own camera
Detach cameras ✓ (Presenter only)
Pin specific camera
View shared cameras
Screen sharing Share your screen
Pause screen sharing
View presenter's screen
Share a video
Use presenter mode
Include media sound ✓ (Windows only)
Use drawing tools
Other features & tools Take keyboard and mouse control
Raise your hand or use reactions
Send chat messages (if enabled by admin)
View all attendees (if enabled by admin)

Web app system requirements

Operating system



Linux / Ubuntu

Google Chrome OS (Chromebook)

Web Browser

Google Chrome v72 or newer

Microsoft Edge v77 or newer

Internet connection

1 Mbps or better (broadband recommended)

3G connection or better (WiFi recommended for VoIP audio) for Chromebooks


Microphone and speakers (headset recommended**)

Webcam device (if sharing)

Desktop app system requirements