What is the difference between the desktop app and web experience?
You can use the desktop app or web browser to join and host meetings. The features available to you depends on which option you use.
When you use the desktop app, you will install the GoTo software as an application on your computer. Then when you join a session, you will be launched in that GoTo app.
When you use the browser to join or host
meetings, the session will take place entirely within a Google Chrome or Microsoft Edge browser. You will not need to download any software onto your computer.
| Categories | Features | Browser (Chrome/Edge) | Desktop | Mobile |
|---|---|---|---|---|
| Organizer features | Host and join sessions | ✓ | ✓ | ✓ |
| Lock the session | ✓ | ✓ | ✓ | |
| Add a password to your session | ✓ | ✓ | ||
| Use cloud recording | ✓ | ✓ | ✓ | |
| Use local recording | ✓ | |||
| Record password-protected sessions locally | ✓ | ✓ | ||
| Use remote control | ✓ | |||
| View and share chat logs | ✓ (if session was recorded to the cloud) | ✓ (if session was recorded to the cloud) | ||
| Audio | Connect via mic and speakers | ✓ | ✓ | ✓ |
| Connect via phone | ✓ | ✓ | ✓ | |
| Join muted | ✓ | ✓ | ✓ | |
| Camera | Share your camera | ✓ | ✓ | ✓ |
| Hide your own camera | ✓ | ✓ | ✓ | |
| Detach cameras | ✓ (Presenter only) | |||
| Pin specific camera | ✓ | ✓ | ||
| View shared cameras | ✓ | ✓ | ✓ | |
| Screen sharing | Share your screen | ✓ | ✓ | ✓ |
| Pause screen sharing | ✓ | ✓ | ✓ | |
| View presenter's screen | ✓ | ✓ | ✓ | |
| Share a video | ✓ | ✓ | ||
| Include media sound | ✓ | ✓ (Windows only) | ||
| Use drawing tools | ✓ | |||
| Other features & tools | Take keyboard and mouse control | ✓ | ✓ | |
| Raise your hand or use reactions | ✓ | ✓ | ✓ | |
| Send chat messages | ✓ | ✓ | ✓ |
Web app system requirements
| Operating system | Windows Mac Linux / Ubuntu Google Chrome OS (Chromebook) |
| Web Browser | Google Chrome v72 or newer Microsoft Edge v77 or newer |
| Internet connection | 1 Mbps or better (broadband recommended) 3G connection or better (WiFi recommended for VoIP audio) for Chromebooks |
| Hardware | Microphone and speakers (headset recommended**) Webcam device (if sharing) |
Desktop app system requirements
See How do I download and install the GoTo app? for the applicable requirements and steps to download the app.