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What is the difference between the desktop app and web experience?

You can use the desktop app or web browser to join and host meetings. The features available to you depend on which option you use.

When you use the desktop app, you will install the GoTo software as an application on your computer. Then when you join a session, you will be launched in that GoTo app.

When you use the browser to join or host meetings, the session will take place entirely within a Google Chrome or Microsoft Edge browser. You will not need to download any software onto your computer.
Categories Features Browser (Chrome/Edge) Desktop Mobile
Organizer features Host and join sessions ✓ ✓ ✓
Lock the session ✓ ✓ ✓
Add a password to your session ✓ ✓  
Use cloud recording ✓ ✓ ✓
Use local recording   ✓  
Record password-protected sessions locally ✓ ✓  
Use remote control   ✓  
View and share chat logs ✓ (if session was recorded to the cloud) ✓ (if session was recorded to the cloud)  
Audio Connect via mic and speakers ✓ ✓ ✓
Connect via phone ✓ ✓ ✓
Join muted ✓ ✓ ✓
Camera Share your camera ✓ ✓ ✓
Hide your own camera ✓ ✓ ✓
Detach cameras   ✓ (Presenter only)  
Pin specific camera ✓ ✓  
View shared cameras ✓ ✓ ✓
Screen sharing Share your screen ✓ ✓ ✓
Pause screen sharing ✓ ✓ ✓
View presenter's screen ✓ ✓ ✓
Share a video   ✓ ✓
Include media sound ✓ ✓ (Windows only)  
Use drawing tools   ✓  
Other features & tools Take keyboard and mouse control ✓ ✓  
Raise your hand or use reactions ✓ ✓ ✓
Send chat messages ✓ ✓ ✓

Web app system requirements

Operating system

Windows

Mac

Linux / Ubuntu

Google Chrome OS (Chromebook)

Web Browser

Coogle Chrome (most recent 3 versions)

Microsoft Edge (most recent 3 versions)

Internet connection

1 Mbps or better (broadband recommended)

3G connection or better (WiFi recommended for VoIP audio) for Chromebooks

Hardware

Microphone and speakers (headset recommended**)

Webcam device (if sharing)

Desktop app system requirements

See How do I download and install the GoTo app? for the applicable requirements and steps to download the app.

Related Articles:
  • Join methods
  • Join a meeting in the GoTo app
  • Join a test session

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