HELP FILE

How do I join a test session?

    Although we don't have an end-to-end test session put in place, you can use these steps to download the GoTo desktop app and set your audio and camera preferences for future sessions.If this is your first time joining a meeting, use our System Check to see if your system supports GoTo.

    I do not have my own GoTo Meeting account.

    If you are an attendee joining someone else's meeting, you do not need your own GoTo Meeting account. Follow these steps to download the GoTo desktop app and set your audio and camera devices, test your sound, and more.
    1. Select the Join Now button.

    2. A browser will open.

      • If you already have GoTo Meeting downloaded, select Join from my desktop then Open GoTo Opener (if prompted).
      • If you don't have GoTo Meeting downloaded, select Download the app and go through the installation flow.

    3. Once you see the "Camera preview" screen, you've successfully joined the test session we created!

      Note: If you do not reach the "Camera preview" screen, there was an issue along the way. Make sure you meet the System Requirements for Attendees.

    4. From this screen, you can do the following:

    5. The next time you join a real meeting, your preferences will be saved as is. You can now close out of the GoTo desktop app.

    I have my own GoTo Meeting account.

    We are in the process of rolling out a new meeting experience in the GoTo application. The screen you see will look different depending on the experience you're on.

    1. Select the Join Now button.

    2. A browser will open.

      • If you already have GoTo Meeting downloaded, select Join from my desktop then Open GoTo Opener (if prompted).
      • If you don't have GoTo Meeting downloaded, select Download the app and go through the installation flow.

    3. Once you see the "Camera preview" or "Here's how you'll appear in the meeting" screen, you've successfully joined the test session we created!

      Note: If you do not reach the "Camera preview" or "Here's how you'll appear in the meeting" screen, there was an issue along the way. Make sure you meet the System Requirements for Attendees or System Requirements for Organizers.

    4. From this screen, you can do the following:

    5. The next time you join a real meeting, your preferences will be saved as is. You can now close out of the GoTo desktop app.