HELP FILE

How do I include media sound during a session?

    While sharing a video or audio clip during a session, presenters can include the media sound coming from their computer. Please note that background noise (e.g., notification sounds) will also be shared. You must be connected to audio via Computer audio to use this feature.

    System requirements

    Presenters must join from the web or the Windows GoTo desktop app to include their media sound. Attendees joining from all platforms (desktop app, Web App, mobile) and any audio mode can listen to the shared audio.
    Attention: This feature is currently available on the Windows desktop app and web only.

    Desktop app

    1. Select the Share icon to begin sharing.
    2. Choose the screen(s) or application you want to share.
    3. Enable Include media sound (desktop app) and then select Share.

      Tip: If you are not actively speaking, mute your mic for the best audio quality. If you are sharing a video, enable the "Optimize for video" setting.
      Troubleshooting: Changing the audio device will stop audio sharing. In this case, stop and start screen sharing again or switch back to the original audio device.

    4. To stop sharing your audio, select the Share icon. This will stop screen sharing entirely. Alternatively, you can stop the audio of content being shared (e.g., stop YouTube video).

    Browser or web

    If you are not actively speaking, mute your mic for the best audio quality.
    1. Select the Share icon to begin sharing.
    2. Choose the screen(s) or application you want to share.
      • Chrome Tab — Make sure Share tab audio is enabled (this is the default setting) and then select Share. You will be prompted to turn off your mic for the best audio.
      • Entire Screen — Enable Share system audio and then select Share (Windows only).

      Tip: If you are not actively speaking, mute your mic for the best audio quality. If you are sharing a video, enable the "Optimize for video" setting.
      Troubleshooting: Changing the audio device will stop audio sharing. In this case, stop and start screen sharing again or switch back to the original audio device.

    3. To stop sharing your audio, select the Share icon. This will stop screen sharing entirely. Alternatively, you can stop the audio of content being shared (e.g., stop YouTube video).