HELP FILE
What are the virtual fax machine settings?
Below is a list of all the virtual fax machine settings and their descriptions. Not available in Brazil and Mexico.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administrate their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.
General
| Setting | Description |
|---|---|
| Extension Number | A unique three to six-digit number that makes the virtual fax machine dialable. |
| Name | The name used to identify the virtual fax machine in the admin portal. |
| Omit from Directory — Optional | Removes the virtual fax machine from all internal directories. |
| Omit from Auto Attendant Extension Dialing — Optional | Removes the virtual fax machine from auto attendant extension dialing. |
Sending
| Description |
|---|
| Provides instructions on sending a virtual fax. |
| Setting | Description |
|---|---|
| Email to Fax Access Code | A unique code that authenticates and identifies a virtual fax machine when sending an e-fax. You cannot manually enter an access code; click Reset to generate a new one. |
| Setting | Description |
|---|---|
| External Caller ID | Sets the caller ID for outgoing virtual faxes. |
| Send Email to Fax Success Messages — Optional | Enables email notifications for successful fax deliveries—emails are always sent for failed attempts. All notifications are sent to the email address used to send the virtual fax.
Note: Email communications will be sent from @jivecommunications.com, @jive.com or @goto.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
|
Receiving
| Setting | Description |
|---|---|
| Email Destination | Defines the email destination for incoming faxes. To receive faxes, you must route a phone number to the virtual fax machine.
Note: You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
Note: Email communications will be sent from @jivecommunications.com, @jive.com or @goto.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
|
| Storage | Allows you to receive large faxes (>10MB) in a download link when enabled. |
Usage
| Description |
|---|
| Lists all devices and call flows using the virtual fax machine. |
Permissions — Public Beta
| Setting | Description |
|---|---|
| View Faxes and History | Users have access to view all received faxes from this account. |
| Delete Faxes | Users have access to delete all received faxes from this account. |
| Setting | Description |
|---|---|
| Send Faxes | Users have access to send faxes to anyone. |
| View Faxes and History (from this user only) | Users have access to view all of the faxes they have sent. |
| Delete Faxes (from this user only) | Users have access to delete all of the faxes they have sent. |
| View Faxes and History (from all users) | Users have access to view all faxes sent from this account by any user. |
| Delete Faxes (from all users) | Users have access to delete all faxes sent from this account by any user. |