HELP FILE

What are the virtual fax machine settings?

    Below is a list of all the virtual fax machine settings and their descriptions. Not available in Brazil and Mexico.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I change the settings on a virtual fax?

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    General

    Table 1. Extension
    Setting Description
    Extension Number A unique three to six-digit number that makes the virtual fax machine dialable.
    Name The name used to identify the virtual fax machine in the admin portal.
    Omit from Directory — Optional Removes the virtual fax machine from all internal directories.
    Omit from Auto Attendant Extension Dialing — Optional Removes the virtual fax machine from auto attendant extension dialing.

    Sending

    Table 2. Instructions for Sending Email to Fax
    Description
    Provides instructions on sending a virtual fax.
    Table 3. Email to Fax Access
    Setting Description
    Email to Fax Access Code A unique code that authenticates and identifies a virtual fax machine when sending an e-fax. You cannot manually enter an access code; select Reset to generate a new one.
    Table 4. Sending Options
    Setting Description
    External Caller ID Sets the caller ID for outgoing virtual faxes.
    Send Email to Fax Success Messages — Optional Enables email notifications for successful fax deliveries—emails are always sent for failed attempts. All notifications are sent to the email address used to send the virtual fax.
    Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.

    Receiving

    Table 5. Receiving Options
    Setting Description
    Email Destination Defines the email destination for incoming faxes. To receive faxes, you must route a phone number to the virtual fax machine.
    Note: You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
    Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
    Storage Allows you to receive large faxes (>10MB) in a download link when enabled.

    Usage

    Description
    Lists all devices and call flows using the virtual fax machine.

    Permissions — Public Beta

    Table 6. Receiving Permissions
    Setting Description
    View Faxes and History Users have access to view all received faxes from this account.
    Delete Faxes Users have access to delete all received faxes from this account.
    Table 7. Sending Permissions
    Setting Description
    Send Faxes Users have access to send faxes to anyone.
    View Faxes and History (from this user only) Users have access to view all of the faxes they have sent.
    Delete Faxes (from this user only) Users have access to delete all of the faxes they have sent.
    View Faxes and History (from all users) Users have access to view all faxes sent from this account by any user.
    Delete Faxes (from all users) Users have access to delete all faxes sent from this account by any user.