How do I upload my own hold music?

Upload any audio files that you have the rights to and use them in a playlist.


Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.

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Before you begin: You must have admin or super admin permissions.
About this task: It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
  1. Log in at
  2. Click Hold Music in the left sidebar and then click Uploaded Music to add songs to your library.
  3. Click Hold Music Upload Icon and then select a supported file from your computer.
    • .wav
    • .ulaw
    • .g722
    • .mp3
  4. Select a Normalization Level to ensure consistent volume levels and then click Ok.
  5. Drag and drop the newly uploaded file into a playlist of your choice.