How do I upload my own hold music?

Upload any audio files that you have the rights to and use them in a playlist.

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Before you begin: You must have admin or super admin permissions.
About this task: It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
  1. Log in at
  2. Click Hold Music in the left sidebar and then click Uploaded Music to add songs to your library.
  3. Click Hold Music Upload Icon and then select a supported file from your computer.
    • .wav
    • .ulaw
    • .g722
    • .mp3
  4. Select a Normalization Level to ensure consistent volume levels and then click Ok.
  5. Drag and drop the newly uploaded file into a playlist of your choice.