HELP FILE

How do I turn hot desking on and off?

    Load your employee's extension settings to a shared phone so they can use it as their own, regardless of where they physically sit.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change a user's settings?
    Before you begin: You must have admin or super admin permissions.
    About this task:
    Note: Supported on Cisco MPP, Polycom, and Yealink only.
    1. Sign in at https://my.jive.com/pbx.
    2. Click Users in the left sidebar and then click the user that needs changes.
    3. From General > Hot Desking, toggle Enable Hot Desking on or off.
    4. Optional: If turning on, select a Hot Desk Roaming Profile to determine which device settings are used.

      Note:
      • If you do not select a profile, the first device listed under User's Devices is used.
      • You can only choose from devices assigned to the current user or any devices without a designated user.

    5. Click Save.
    What to do next: Hot desking is enabled by default on all phones, but you can verify this from Devices > Choose the Device > Hardware > Enable Hot Desking.