product icon

How do I turn hot desking on and off?

Load your employee's extension settings to a shared phone so they can use it as their own, regardless of where they physically sit.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change a user's settings?
Before you begin: You must be assigned the Admin or Super admin role to perform this task.
Note: Supported on Cisco MPP, Polycom, and Yealink only.
  1. Sign in to PBX Administration (classic) at
  2. Select Users in the left navigation menu and then select the user that needs changes.
  3. From General > Hot Desking, enable or disable Enable Hot Desking.
  4. Optional: If enabling, choose a Hot Desk Roaming Profile to determine which device settings are used.
    • If you do not select a profile, the first device listed under User's Devices is used.
    • You can only choose from devices assigned to the current user or any devices without a designated user.
  5. Select Save.
What to do next: Hot desking is enabled by default on all phones, but you can verify this from Devices > Choose the Device > Hardware > Enable Hot Desking.