HELP FILE

How do I import and export a dial plan?

    Export a dial plan to allow you to download an .xml of your dial plan and then upload it into another phone system. This saves you from having to recreate a dial plan multiple times for each system and can be used to backup a dial plan before you make changes to it.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a dial plan?
    Before you begin: You must have admin or super admin permissions.

    Export a Dial Plan

    1. Sign in at https://my.jive.com/pbx.
    2. Click Dial Plans in the left sidebar and then click Dial Plan Export Icon for the dial plan you would like to export.

    Import a Dial Plan

    1. Sign in at https://my.jive.com/pbx.
    2. Click Dial Plans in the left sidebar and then click Import Dial Plan.
    3. Select the exported dial plan (.xml) from your computer.

      Result:

      • The imported dial plan will appear with the same name, followed by “new version”. You can click Admin Portal Edit Icon to change the name.
      • Proprietary options, like sound clips, are removed so only the nodes and connections remain once imported.