HELP FILE
How do I give a user and user group reporting permissions?
Give users or user groups reporting permissions to analyze call performance and to access system call reports and analytics.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change a user's settings?
Before you begin:
You must have super admin permissions.
- Sign in at https://my.jive.com/pbx.
- Click Permissions in the left sidebar.
- From , select the user or user group that needs reporting permissions.
- Check View reports from Permissions.
- Optional: If a user needs to access the call recordings, check View Reports and then Access Call Recordings from Permissions.
- Click Save.
- Optional: To remove a user or user group, hover over the user or user group you would like to remove and then click
. Click Save.