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How do I give a user and user group reporting permissions?

Give users or user groups reporting permissions to analyze call performance and to access system call reports and analytics.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change a user's settings?
Before you begin: You must be assigned the Super admin role to perform this task.
  1. Sign in to PBX Administration (classic) at
  2. Select Permissions in the left navigation menu.
  3. From General > General Permissions > Who, choose the user or user group that needs reporting permissions.
  4. Check View reports from Permissions.
  5. Optional: If a user needs to access the call recordings, check View Reports and then Access Call Recordings from Permissions.
  6. Select Save.
  7. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select Admin Portal Trash Icon. Select Save.