If you're getting this proper access error after you signed into the GoTo app, it could be because you have a free GoTo account, or an account with a GoTo license that doesn't allow access to the GoTo app.

You don't need to create a GoTo account or login to the GoTo app to join a webinar, training, or meeting. To avoid this error and join your webinar, training, or meeting, try one of these methods:

• Sign out of the GoTo app and join as a guest with the session ID.
  • On the GoTo app homepage, select Join a session.
  • Enter the session ID (provided in your confirmation email or meeting invite), then select Join.
  
  
• Join the meeting, training, or webinar from the confirmation email or meeting invite. Here's how:
  • Webinar: Open your webinar registration email and select Join Webinar. If you have the GoTo app installed, this will open the app and take you directly to the webinar join screen. Learn more
    
  • Training: Open the training registration confirmation email and select Join. If you have the GoTo app installed, this will open the app and take you directly to the training join screen. Learn more
    
  • Meeting: Open the meeting invite and select the join meeting link (e.g., https://meet.goto.com/<uniqueid>). If you have the GoTo app installed, this will open the app and take you directly to the meeting join screen. Learn more
    

If you believe you should have a paid license to use the GoTo app while signed in, you will need to contact a system admin to make sure you're assigned the correct license in GoTo Admin. System admins can follow these steps: